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My Experience with Beretta Customer Service

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My Experience with Beretta Customer Service

Old 05-11-2008, 11:16 AM
  #1  
Spike
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Default My Experience with Beretta Customer Service

I have a Sako 85 Stainless Synthetic in .25-06. I love the gun...truly an engineering marvel in every sense (except one). I'd only had it for a few weeks before I decided that the cheap plastic stock just had to go. It's so mismatched witha rifle of this quality. I called Beretta (America's sole importer of Sako rifles), thinking that I wouldorder a wood stock from either the 85 Hunter or 85 Grey Wolf series.

I got a gentlemen on the phone who could not seem to figure out how toorder a stock for me. Not a problem though, as he took my name and number and promised to call mebacklater that day. I never heard from him. In the week that followed,I opened a customer account on theBerettawebsite, and posted my inquiry in the hopesof getting some help. As of 2 months later, it's still not been answered -- status still shows pending.

About two weeks ago, I called back and talked with another fellow for about 20 minutes. I was informed that stocks -- and all parts for that matter -- were not yet available for theSako 85 rifles. I was dumbfounded. You mean, I can not get ANY part for this rifle? They've been on the market for over a year!What if I had broken my stock, orlost an action screw or something. Apparently, I'd be out of luck.

I just didn't find this to beacceptable.From my perspective, if you're going to sell the rifle (at $1400 mind you), you'd darn well better have a supply of parts available.Beretta didn't even offer to contact Sako on my behalf, as Sako clearly has stocks for these rifles. I asked him (politely) to transfer me to the Customer ServiceDirector, because I wanted Beretta to know that one of their customers foundthis tobe an unacceptablesituation. I got the guy's voicemail, andI asked him (very politely) to return my phone call when he had time. I never heard from him. This was the Director of Customer Service for Beretta who would not return my call.

Aside from the issue with getting parts, which has now become a secondary issue to me compared to being ignored by the company,I'm of the opinion that Beretta's Customer Service Department is a dysfunctional organization. Unanswered emails, unreturned phone calls,and an overall apatheticviewpointtoward a customer who spent $1400 on a top-end rifle. I will never, EVER buy a Beretta gun because of the way this company has treated me. Just wanted to share, as I've heard that others have had problems withBeretta Customer Service.
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Old 05-11-2008, 11:19 AM
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Spike
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Default RE: My Experience with Beretta Customer Service

I should add one morething...nobody yet makes an aftermarket stock for this gun. I've been in contact with all of the big stock makers, and I guess it's too new at this point. I'd gladly spend the money on an HS Precision or McMillan stock, but they're just not available.
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Old 05-11-2008, 01:52 PM
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Default RE: My Experience with Beretta Customer Service

richard, you might want to check with richards micro stocks for your 85 if you don't mind a laminate, They don't list all they inlet for. An example is the tikka t-3 they don't list it on their "actions they inlet for" list but I discovered they do by looking threw their bargain stocks list and I've called and ordered 3 for my tikka's. They take some work to get them "pretty" and I settle for nice.

I haven't posted many pics, hope it works
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Old 05-11-2008, 06:04 PM
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Default RE: My Experience with Beretta Customer Service

Beretta customer service runs hot and cold. I find them getting better. Thelast time I used them was2 months ago. 2 years ago lets just not go there. Mcmillan does make a stock for the 85 I know a few people that have them . You would save a bunch of money going that route and end up with a stock that rifled action deserves.
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Old 05-12-2008, 05:34 AM
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Default RE: My Experience with Beretta Customer Service

Often, once a company gets a big government contract (M9 pistols), they sort of forget what they owe to the ordinary consumer. Nikon is another outfit that has a problem like this.

You have a stockto use as a pattern. There are stockmakers who could use their equipment to turn & inleta stock for you. But you might have to have it made from WOOD of some sort!
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Old 05-13-2008, 03:42 PM
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Default RE: My Experience with Beretta Customer Service

Yep, McMillan does in fact make a stock for the 85. You can see one here:

http://www.24hourcampfire.com/ubbthreads/ubbthreads.php/ubb/showflat/Number/2194362/page/1#Post2194362
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Old 05-13-2008, 05:56 PM
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Default RE: My Experience with Beretta Customer Service

Boy, that's nice to know. It's not advertised on their site. Thanks.
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