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A big thumbs up to CVA customer service.

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A big thumbs up to CVA customer service.

Old 08-05-2006, 01:00 PM
  #1  
Typical Buck
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Location: Tennessee
Posts: 686
Default A big thumbs up to CVA customer service.

I had a little issue with the barrel on my CVA optima since I purchased it last fall. Nothing major, just annoying. Well, a week ago this past Friday, I called CVA customer service and spoke to one of their technical people about my issue. He was very curtious and took the time to give me a few possible explanations of what could be causing my problem. He then asked me to send the barrel in for inspection by one of their staff. So, that same afternoon, I got it packaged up and shipped out. A week goes by and low and behold a package arrives on my doorstep yesterday afternoon. The folks at BPI/CVA sent me a new barrelwith an invoice that simply said "Barrel Replaced, No Charge." So, a big thanks to the guys at CVA.
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Old 08-05-2006, 01:47 PM
  #2  
Dominant Buck
 
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Join Date: Feb 2005
Location: WC FL
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Default RE: A big thumbs up to CVA customer service.

A few years ago when they had the recalls on barrels on certain Ser.#'s onmy son's"Apollo Eclipse", they sent me two replacement barrels by mistake!The rifle has a new barrel and I have another new in the box for the future.

CVA Voluntary Recall Information

CVA Recall


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Old 08-05-2006, 03:45 PM
  #3  
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Default RE: A big thumbs up to CVA customer service.

They fixed the trigger on my CVA Stalker without question. When the trigger broke a second time, they fixed it again. I have had excellent customer service with BPI except for the stock problem on one of my Traditions.. It cracked and I was told, they do not carry stocks so I should glue it.
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Old 08-05-2006, 04:43 PM
  #4  
Typical Buck
 
Join Date: Aug 2005
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Default RE: A big thumbs up to CVA customer service.

i am not surprized that TRADITION did not replace ur stock!!!! i have been waitting since the 22 of june for the replacement of my TRADITION PURSUIT LT ..[i bought a lemon] too many problems since day 1 ,i brought it back to the store ,and like i said i am still waiting and waiting and waiting ..
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Old 08-05-2006, 05:19 PM
  #5  
Spike
 
Join Date: Dec 2005
Location: Southern Chautauqua Co. N.Y.
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Default RE: A big thumbs up to CVA customer service.

I have also had great service from them. I called when I broke a ramrod and the guy didnt care about the receipt, age, nothing they just sent me a new one no questions asked. I was so impressed that I bought some accesories right then and there and had them shipped together. D.
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Old 08-05-2006, 07:14 PM
  #6  
Nontypical Buck
 
Join Date: Aug 2005
Location: New Mexico
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Default RE: A big thumbs up to CVA customer service.

BPI customer service has always been prompt in answering any questions I've had. The one time in needed a part from them, they sent it out right away and at no charge. No complaints here.
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Old 08-06-2006, 05:28 AM
  #7  
Typical Buck
 
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Default RE: A big thumbs up to CVA customer service.

it's good to hear that there are still some firearm companies that respectthey're customers ..ex ,BPI/CVA ..
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Old 08-06-2006, 08:54 AM
  #8  
Nontypical Buck
 
Join Date: Jul 2003
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Default RE: A big thumbs up to CVA customer service.

Good to hear that the folks at BPI are servicing better.

The worst high volume ML manufacturer for free service is Traditions Inc. I own three of them & I cannot even get a tiny, itsy-bitsy nipple drum cleanout screw out of them for free. A screw that's no bigger than a corn kernel or green pea is $2.50 thru them.

Talk about a tight, penny-pinchingcompany???????
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