RE: A big thumbs up to CVA customer service.
Good to hear that the folks at BPI are servicing better.
The worst high volume ML manufacturer for free service is Traditions Inc. I own three of them & I cannot even get a tiny, itsy-bitsy nipple drum cleanout screw out of them for free. A screw that's no bigger than a corn kernel or green pea is $2.50 thru them.
Talk about a tight, penny-pinchingcompany???????