Just wanted to give you guys a update on my service with RCBS.

I made this post on a Tuesday and ten days later, a Thursday, I had my parts. Over all I would say I was treated good and am happy. When I called they did not even know if I really even had a trimmer, only took my word for it. They did not ask about cabelas or anything. One thing they asked was exactly what I needed and my address. According to the package it came from California. Is ten days to long? not sure, but I was in no hurry. If I had to give more money or anything I may have started to get impatient. RCBS sent the stuff on word alone and trusted me on what I needed. So, over all I will give them for a grade, A-, could have been a tad faster, had I needed it soon it could have been a problem, but they took care of it. RCBS is great to work with IMO!

Yep that sort of goes along with my experience. I started loading 338 federal, but the case necks did not get small enought for the expander ball to touch it on the way out unless I used FC brass. I called them, explained the problem, went over try this (which I already had done), she called down to the "tech room" and said they had not run into this before, sent me a new one requesting when I got it to send the old one to them and that they would include a return label, the new die worked great with all brass tried so far and when I contacted them to offer to pay for the return as they did not include a shipping label they said there was no need. GREAT people to do business with, guess who's stuff I'm going to buy in the future.

I feel kinda let down. I found a bad FL sizer for 204 ruger that was causing this bad scratch on the neck/body area. Inside there is a rough spot. I call RCBS, and figured they would say, don't worry about shipping it back, because I have used thier warranty a bunch of times, without shipping it back. But nope they want 2 sized cases, and the sizer back to "repair". Holy cow, by the time I spend part of my lunch to go to the post office, spend 5 dollars on shipping to CA, and wait 2-3 weeks, and they spend time looking at it, and waste 5 dollars on shipping, they could have just sent me one.

Maybe it had something to do with QC...

I'm fixing to get a dose of them today, as a matter of fact. I just broke that silly little plastic spent primer catcher that fits around my Rock Chucker.[:@] I hope they still make metal ones.

Well, the stories of RCBS customer service are true. I called them and in 20 seconds time the little gal promised to send me a new primer catcher at no charge. What's not to like?

Maybe, I just was anxious to get shooting with my 204 this Feb. I am going to buy a neck sizer anyway.

I know how you feel about "waiting" BC. None of us can stand much of this when it's got our reloading shut down. Usually if someone tells me to send something back for them to examine, I just throw it away and buy a different brand. I don't wait very well either.

If they ask you to send it back, quite often they are wanting to determine how it let their customer down in hopes of improving quality. Maybe a manufacturing defect, maybe a QC person needing more training, etc...

Hey BC, who knows, they may have a policy to send out parts right away like they have to most in these posts, but once in a while, gotta ask to see the broken part. Or possible that is something that hasn't been seen before with that part. The other issues might be something that has been sent in before, and they just accept that it happens.

Either way, i have had good experience with them as well. Sounds like most have.