Yep that sort of goes along with my experience. I started loading 338 federal, but the case necks did not get small enought for the expander ball to touch it on the way out unless I used FC brass. I called them, explained the problem, went over try this (which I already had done), she called down to the "tech room" and said they had not run into this before, sent me a new one requesting when I got it to send the old one to them and that they would include a return label, the new die worked great with all brass tried so far and when I contacted them to offer to pay for the return as they did not include a shipping label they said there was no need. GREAT people to do business with, guess who's stuff I'm going to buy in the future.