Dt customer service
10-13-2003 | 01:35 PM
#1
Thread Starter
Spike
Joined: Aug 2003
Posts: 34
Likes: 0
From: AZ
Dt customer service
My EDT 300 broke again after 15 month of little use. Same problem, transmitter buttons won' t work. I paid $ 60 last time.
Send it in in September and they got it on the 11th. Haven' t heard anyting and they don' t answer their email. Nosy as I am I called and they had the guts to tell me that they haven' t got to it sofar. But they will call me with an estimate in the next four weeks.
I don' t know how may they sell, but that sounds like a lot of repairs to me and if anybody plans on buying an EDT collar, better buy a spare Inotek or Tri tronics too. I bought an Innotek last time when it was broke and that thing is still running hot and heavy.
DT don' t even have an 800# to call.
I am pissed.
Check out the dogs
http://www.highdesertbrittanies.com/
Send it in in September and they got it on the 11th. Haven' t heard anyting and they don' t answer their email. Nosy as I am I called and they had the guts to tell me that they haven' t got to it sofar. But they will call me with an estimate in the next four weeks.
I don' t know how may they sell, but that sounds like a lot of repairs to me and if anybody plans on buying an EDT collar, better buy a spare Inotek or Tri tronics too. I bought an Innotek last time when it was broke and that thing is still running hot and heavy.
DT don' t even have an 800# to call.
I am pissed.
Check out the dogs
http://www.highdesertbrittanies.com/
10-14-2003 | 08:28 AM
#2
Typical Buck
Joined: Feb 2003
Posts: 917
Likes: 0
From: Seattle, WA
RE: Dt customer service
I have heard similar stories about DT' s customer service, although I have never dealt with them personally.
Tri-Tronics has about the best customer service out there, with very fast turnaround and they will even pay for your shipping. A few things do go wrong with their products so it is nice to know they will take care of it if necessary.
Innotek has decent customer service and a decent product, but Tri-Tronics is more reliable.
I don' t know about Dogtra' s customer service because no one I know has ever had anything go wrong with one of their products...and that is quite a few perfectly-performing units!!
Tri-Tronics has about the best customer service out there, with very fast turnaround and they will even pay for your shipping. A few things do go wrong with their products so it is nice to know they will take care of it if necessary.
Innotek has decent customer service and a decent product, but Tri-Tronics is more reliable.
I don' t know about Dogtra' s customer service because no one I know has ever had anything go wrong with one of their products...and that is quite a few perfectly-performing units!!
