Okay I normally do not vent but in this case I am getting aggravaited. Here's the deal. I have owed now 3 Mossberg shotguns and never really had any issue's. So this weekend I go to pattern my brand new 935 and really wanted a autoloader, so low and behold it will not load up the second or third round. Each time the round would hang up between the magazine and chamber. I was shooting 3.5 Federal Turkey loads so not the loads causing any issue's. Also, I went ahead and tried to sight/pattern in the gun. Fully maxed out the gun at 20 yrds still shot 5 inches left and 2 inches high. So now I am thinking I made a huge mistake. So I realize guns are registred to the buyer so just returning and getting another just does not work.

So I go to the Mossberg site and let them know via e-mail whats going on and that the gun is coming back and hope for a quick repair as it is brand new. I have now written 3 e-mails with no response. I will say this for any company, IF YOU OFFER E-MAIL as a contact then answer it and support it. I know a lot of you out there feel the same way. I feel like it is a great communication tool, and rather than tie you up on the phone you can reserach and then answer my question's completely. Could I call, Yes, but my E-mail should be treated with respect just as if I was calling. DO NOT OFFER IT if you will not support it.

Any how my question's very simple and just wanting to know they will do everything to get this gun right and back out to me ASAP. I fully understood that they could not comment on any particulars until the gun hits their dock so I did not ask.

If this represents their Customer Service and Product, 3rd time is not a charm for me and I will NEVER buy another Mossberg product.

Ive never had any problems E-Mailing Mossberg. Im on my 3rd Mossberg Pump and every time i E-Mail them a question they always E-Mail me back the same day.

Not me, using the standard [email protected]

I don't mean to nit pick, and I'm sorry for your bad luck with the gun, but there is no gun registration in the United States. Your dealer should honor some sort of guarentee, or send the gun back to Mossberg using their FFL at no charge. Depends of course on how long ago you bought the gun.

One other thing, it might be the shell. I have seen Beretta 391s that would not shoot one particular load at all... just wouldn't do it. Who knows.... auto loaders can be fickle, and 935s aren't exactly precision machines. They should of course work, and I am not saying you should settle by any means. Just suggesting you may want to try a different load combo.Better than just eating the cost of the gun and assuming it doesn't work.

About the POI, have a buddy shoot it and see if there is any difference. Moreover, try using a lighter load. I know 935s aren't set up for light dove loads, but try some lighter 3" loads or some mag 2 3/4" ones. May save your shoulder a bit. Also, move your target in to 15 yards. 5 yards makes a world of difference.

Good luck. Hope you get it straight.

I might have somewhat mis-spoke about the registration. What I meant is you cannot just take it back and trade it in, not quite that easy. My dealer is sending it back free of charge. However this was a brand new gun, never fired, now Mossberg will not return any e-mails. That is the problem.

I emailed Mossberg once and it took them three weeks to reply. Granted it wasn't about a non-functioning weapon, just issues with the way it was handling with certain loads.

I also emailed Federal with the same info that I gave to Mossberg and got a reply in under 20 minutes.

TTT because I want people to know, I added a new thread to go with this one

Did you disassemble the gun and thouroughly clean it before you attempted to shoot it? Most guns come really oiled and/ or greased up internally to keep them from rusting. If you don't clean this out it is likely a semi auto won't work.

Not uncommon at all for a shotgun to do this. Have you tried any other ammo in this gun or are you getting upset over a single load?

So a brand new gun won't work unless I clean it? and that is normal. That seems odd to me. And if you want to say I am upset over one round type. Yep, sure am, if you cannot fire a standard 3.5" Federal Mag Turkey load then that speaks terrible about the gun. I would understand if I was trying to put through a very light 3" load, but even then it should still work.

It shouldn't seem odd to you. Ever purchased a brand new bow and had to adjust the timing/synch right out of the box??? No different on guns. They soak most of them in a light oil to keep corrosion off in those styrophoam boxes. It needs to be removed ESPECIALLY on auto loaders!

There are plenty of shotguns that don't like a certain load. And even more rifles! Again, I'll compare it to bows....ever shot an arrow that is over/under spined or too back heavy? Same with firearms...things have to be in balance. I have two choke tubes for my main turkey gun and they shoot to a much different point of impact, even with the same load. Who knows why...but they do. Balance...balance.