Okay I normally do not vent but in this case I am getting aggravaited. Here's the deal. I have owed now 3 Mossberg shotguns and never really had any issue's. So this weekend I go to pattern my brand new 935 and really wanted a autoloader, so low and behold it will not load up the second or third round. Each time the round would hang up between the magazine and chamber. I was shooting 3.5 Federal Turkey loads so not the loads causing any issue's. Also, I went ahead and tried to sight/pattern in the gun. Fully maxed out the gun at 20 yrds still shot 5 inches left and 2 inches high. So now I am thinking I made a huge mistake. So I realize guns are registred to the buyer so just returning and getting another just does not work.

So I go to the Mossberg site and let them know via e-mail whats going on and that the gun is coming back and hope for a quick repair as it is brand new. I have now written 3 e-mails with no response. I will say this for any company, IF YOU OFFER E-MAIL as a contact then answer it and support it. I know a lot of you out there feel the same way. I feel like it is a great communication tool, and rather than tie you up on the phone you can reserach and then answer my question's completely. Could I call, Yes, but my E-mail should be treated with respect just as if I was calling. DO NOT OFFER IT if you will not support it.

Any how my question's very simple and just wanting to know they will do everything to get this gun right and back out to me ASAP. I fully understood that they could not comment on any particulars until the gun hits their dock so I did not ask.

If this represents their Customer Service and Product, 3rd time is not a charm for me and I will NEVER buy another Mossberg product.