Nothing but trouble with 2 well known compaines
12-25-2006 | 02:57 PM
#12
Boone & Crockett
Joined: Feb 1997
Posts: 10,485
Likes: 0
From: Cheasapeke and Delaware Bay Region
RE: Nothing but trouble with 2 well known compaines
That is a mess for sure, hope you used a credit card and not a debit card in case you want to fight it that way. Let us know how it turns out.
12-25-2006 | 03:43 PM
#13
Thread Starter
Host of Hosts
Joined: Feb 2003
Posts: 5,780
Likes: 0
From: Erie, Pennsylvania
RE: Nothing but trouble with 2 well known compaines
Was the rebate sent directly to the company, Many companies use a third party marketing firm to process the rebates.
That is a mess for sure, hope you used a credit card and not a debit card in case you want to fight it that way. Let us know how it turns out.
12-25-2006 | 05:23 PM
#14
Super Moderator
Joined: Feb 2003
Posts: 6,969
Likes: 0
From: Southeast Central Illinois USA
RE: Nothing but trouble with 2 well known compaines
Personally, if you're getting the runaround purposely I could care less if you post their names. I call that just telling your story, not bashing. Things do get hectic leading to and during the holidays. Sounds like understaffed or misinformed people manning the phones.
Thankfully I've only once had to call a sporting goods company and they responded in good fashion.
Thankfully I've only once had to call a sporting goods company and they responded in good fashion.
12-25-2006 | 05:50 PM
#15
Fork Horn
Joined: Oct 2006
Posts: 415
Likes: 0
From: Hastings,MN
RE: Nothing but trouble with 2 well known compaines
I had the same thing happen to me last year around this time,and yes I bought my cameras from Gander Mountain also." They told me I sent them the wrong UPC as well" I'm guessing it was a Stealth camera,that's what mine was.Needless to say I will never buy another one of their cameras again.Good luck.
12-26-2006 | 02:34 PM
#16
Typical Buck
Joined: Nov 2006
Posts: 688
Likes: 0
From: Noble, Ok
RE: Nothing but trouble with 2 well known compaines
Demand what you paid for! I get so tired of these companies giving people the brush off when thier products are defective. I would keep calling till I got the results that I wanted. You are not asking for the world here, just for them to honor what was sold to you and what was on the packaging. I hope you do post the names of the companies on here. I know I would never buy from them. Customer service is a huge part of the sale that is starting to disappear.
12-26-2006 | 04:09 PM
#17
Thread Starter
Host of Hosts
Joined: Feb 2003
Posts: 5,780
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From: Erie, Pennsylvania
RE: Nothing but trouble with 2 well known compaines
I had the same thing happen to me last year around this time,and yes I bought my cameras from Gander Mountain also." They told me I sent them the wrong UPC as well" I'm guessing it was a Stealth camera,that's what mine was
12-26-2006 | 04:36 PM
#18
Giant Nontypical
Joined: Dec 2004
Posts: 7,876
Likes: 0
From: Ohio
RE: Nothing but trouble with 2 well known compaines
ORIGINAL: TRYKONOISSEUR
You guessed it. It is a Wildview Extreme 2 made by Stealth Cam. I called another number today and got an all automated response system. It doesn't give you an option to talk to anyone. This was the rebate company, not Stealth. I then called Stealth directly and spoke to a customer service rep. After explain my problem and being put on hold twice, he asked for my email and said he'd send me a new rebate form. So I gave it to him. I asked him specifically if I need to have UPC and he said no that this rebate form didn't require one. So, I get home from work, check my email and it's the exact same form I filled out the first time and it states on it that I need a copy of sales receipt and UPC. How freakin stupid are people? I'm done the 10.00 isn't worth the extra stamp I now need and waiting 8 weeks and them sending me another card saying they can't process my rebate. I know that is what will happen. I just will never buy another Stealth Product again..
I had the same thing happen to me last year around this time,and yes I bought my cameras from Gander Mountain also." They told me I sent them the wrong UPC as well" I'm guessing it was a Stealth camera,that's what mine was
ROFLMAO.
Not laughing at you. It's just unbelievable what you have to deal with. Thanks for the heads up.
ORIGINAL: TRYKONOISSEUR
How freakin stupid are people? I'm done the 10.00 isn't worth the extra stamp I now need and waiting 8 weeks and them sending me another card saying they can't process my rebate. I know that is what will happen.
How freakin stupid are people? I'm done the 10.00 isn't worth the extra stamp I now need and waiting 8 weeks and them sending me another card saying they can't process my rebate. I know that is what will happen.
Almost be worth the laugh just to see.
12-26-2006 | 04:46 PM
#20
Joined: Dec 2006
Posts: 798
Likes: 0
From: wi
RE: Nothing but trouble with 2 well known compaines
Why can't u state who the manufacterers were? It may be a way to hold them accountable by getting the word out & them knowing it. It may put the fire in them to send out replacement parts. We should know if parts are not included, after allyou expectto get all you are paying for. I dealt w/ Summit tree stands, & have nothing but praise for their product & customer service. They were extremely helpful, & prompt in dealing w/my concerns. Let us know who they are, maybe we can help. I once read on another site of a father who had problems w/ a custom longbow company making good on a faulty item. Due to overwhelming e-mails the company recieved, they accomodated the customer.