Why can't u state who the manufacterers were? It may be a way to hold them accountable by getting the word out & them knowing it. It may put the fire in them to send out replacement parts. We should know if parts are not included, after allyou expectto get all you are paying for. I dealt w/ Summit tree stands, & have nothing but praise for their product & customer service. They were extremely helpful, & prompt in dealing w/my concerns. Let us know who they are, maybe we can help. I once read on another site of a father who had problems w/ a custom longbow company making good on a faulty item. Due to overwhelming e-mails the company recieved, they accomodated the customer.