Demand what you paid for! I get so tired of these companies giving people the brush off when thier products are defective. I would keep calling till I got the results that I wanted. You are not asking for the world here, just for them to honor what was sold to you and what was on the packaging. I hope you do post the names of the companies on here. I know I would never buy from them. Customer service is a huge part of the sale that is starting to disappear.