High Country Archery
#12
RE: High Country Archery
I've had a Brute Force for several years now without issue. I have seen first hand experience of High Country's customer service....
When I bought my Brute Force I was at the shop shooting and talking b.s. about opening day(which happened to be that next morning). Another High Country shooter was shootingthe range at the time when he had a issue with his bow(broken limb). He came back and discussed what could have happened to the shop owner...the owner then called High Country about replacement limbs, but with opening day less then 24hrs away his season would have took a hit. Instead High Country told the shop owner to outfit him with another bow, and send in the damaged bow.
Now that is customer service in my book, and that's why I'm proud to shoot a High Country.
When I bought my Brute Force I was at the shop shooting and talking b.s. about opening day(which happened to be that next morning). Another High Country shooter was shootingthe range at the time when he had a issue with his bow(broken limb). He came back and discussed what could have happened to the shop owner...the owner then called High Country about replacement limbs, but with opening day less then 24hrs away his season would have took a hit. Instead High Country told the shop owner to outfit him with another bow, and send in the damaged bow.
Now that is customer service in my book, and that's why I'm proud to shoot a High Country.
#14
RE: High Country Archery
I had a HCA Supreme that I boughtnew and shot it for years. When the limb broke, they replaced it in time for Archery Elk - no questions asked. I met Burley Hall (their pro shooter at the time) and he signed the limb, as did TED "THE WHACKMASTER" NUGENT!! Ted "FREAKIN" Nugent!! It was a fast bow, but those hatchet cams sounded like a car door slamming when you let a lighter arrow fly.
Then, I reallygot caught up in the whole speed thing, and traded itfor the BowTech Black Knight.Yeah it's fast (& blah, blah), but I miss that HCA Supreme, and my next purchase will definitley be a HCA product again., I don't know much about how BowTech handles warranties, etc...but HCA was awesome!!
Take care,
a Canadian Archer
Then, I reallygot caught up in the whole speed thing, and traded itfor the BowTech Black Knight.Yeah it's fast (& blah, blah), but I miss that HCA Supreme, and my next purchase will definitley be a HCA product again., I don't know much about how BowTech handles warranties, etc...but HCA was awesome!!
Take care,
a Canadian Archer
#16
RE: High Country Archery
I shot High Country for several years and liked them. I broke a bushing in mybow the day before opening morning. The guy at the Pro Shop called the factory and they told him to set up a brand new bow for me as a loaner untill my parts got there! That kind of customer service is top notch by anyones standards.
#17
Join Date: Aug 2005
Location: Dunn,NC
Posts: 1
RE: High Country Archery
Gentlemen, my current bow is a High Country Excalibur had it for ten years now. It's the best bow I've ever had my hands on. As far as their customer service there is none that even comes close to their level. When I first ordered the bow it came with the wrong cams and the draw weight wasn't correct. Not realizing this until a week before the opener I thought that I was screwed! I contacted them and they let me hunt with the bow all season and then ship it back where they promptly built me a brand new bow!!! About 3 years ago I managed to drive off in my car with the bow on TOP of the car, at 45mph the bow decided it was time to find the pavement. The bow was trashed! I contacted High Country and explained the whole situation to them and they told me to ship it back to them. They had to replace everything except the riser and they only charged me $50 for the repairs, parts, and shipping. Tell me another company that would do that for a customer with a 7 year old piece of equipment. The day that I decide that my Excalibur needs to be retired I will graciously purchase a new bow only from High Country........just my $.02