Boy was I wrong about T/C's customer service
01-08-2009 | 08:10 AM
#21
Fork Horn
Joined: Oct 2005
Posts: 182
Likes: 0
From: Georgia
RE: Boy was I wrong about T/C's customer service
You will find that when you get hold of them after their holiday break that they have one of the best customer service departments of any company out there. You will actually talk to someone in this country, that is at the actual company and knows about the products they sell. Instead of somebody in BFE Bangledesh that can hardly speak English never mind knows anything about the product!!!!
01-08-2009 | 01:53 PM
#22
Giant Nontypical
Joined: Dec 2005
Posts: 5,195
Likes: 0
From: PA.
RE: Boy was I wrong about T/C's customer service
ORIGINAL: Blackpowdersmoke
Hey BIG.PAUL....Sorry to read of your unfortunate experience with T/C customer service. I have NEVER had a problem with them and I currently owneleven T/C firearms. My parents bought me my first Hawken in 1973 as a Christmas gift and I have bought all the others since. I have muzzleloading riflesfrom .32 to .58 caliber and oneContender handgun.They have done repair work and have sent me additional parts that I've requested at no cost to me other than what it cost me to ship to them. Maybe things have changed since Smith & Wesson bought them out, but I doubt it. A neighbor of mine recentley broke the stock on his Hawken when he fell on an icy hillside and I told him I bet Thompson Center would replace it at no cost other than shipping. He is going to contact their customer service this week and I will post the outcome....Bps
Hey BIG.PAUL....Sorry to read of your unfortunate experience with T/C customer service. I have NEVER had a problem with them and I currently owneleven T/C firearms. My parents bought me my first Hawken in 1973 as a Christmas gift and I have bought all the others since. I have muzzleloading riflesfrom .32 to .58 caliber and oneContender handgun.They have done repair work and have sent me additional parts that I've requested at no cost to me other than what it cost me to ship to them. Maybe things have changed since Smith & Wesson bought them out, but I doubt it. A neighbor of mine recentley broke the stock on his Hawken when he fell on an icy hillside and I told him I bet Thompson Center would replace it at no cost other than shipping. He is going to contact their customer service this week and I will post the outcome....Bps
i sent barrel into T/C to have it blued, they were going to charge me 40 dollars.
then they found out it was a hawkins lifetime one i bought in 1970 with shiny brass.
he then said, OH HECK, LETS PASS ON IT.
those guns now i see at RMC for 699 dollars new, wow, i paid 119 in 1970.
01-09-2009 | 08:13 AM
#23
Spike
Joined: Sep 2003
Posts: 73
Likes: 0
From: North Dakota
RE: Boy was I wrong about T/C's customer service
When I ordered the 250 ackley barrel, they told me they were shutting down for two weeks during the holiday season. That is maybe why you didn't get them. They said it would take twelve weeks because of the holidays. I just called them a couple days ago and canceled the barrel. Got them right away. I ordered a barrel from MGM with select match Shilen barrel. Can't wait. Since I ordered the select match barrel it will take six to eight weeks. They have to order it from Shilen. Otherwise it is four to six.
