Go Back  HuntingNet.com Forums > General Hunting Forums > Hunting Gear Discussion
Wow... Primos customer service really impressed me today. >

Wow... Primos customer service really impressed me today.

Hunting Gear Discussion Clothing, stands, ATV's, optics, scents, calls, etc... read the latest reviews of hot new hunting gear items here.

Wow... Primos customer service really impressed me today.

Old 10-08-2012, 10:17 AM
  #1  
Nontypical Buck
Thread Starter
 
Buckhunter46755's Avatar
 
Join Date: Jul 2007
Posts: 1,083
Default Wow... Primos customer service really impressed me today.

I have a no. 737 Rubberneck grunt tube that was giving problems because of a bad reed. Anyways, I called Primos this morning and they are sending me the whole call brand new without even sending the old one back. It shocked me so much it didn't register at first they were shipping the new one out today. I thought she didn't understand me at first. Surely some customer satisfaction. At least for the customer service part of it. We'll have to see how the new RubberNeck performs. Hopefully better than the other one.
Buckhunter46755 is offline  
Old 10-14-2012, 08:20 AM
  #2  
Spike
 
Join Date: Sep 2007
Posts: 38
Default

I had 2 primos truth cams that would either white out or save videos to an unreadable code. 1 was in warranty and 1 was well out.
I sent them an e-mail and they said they wanted to test them to see what was going wrong. the next week I recieved 2 brand new in the package units.

weekend before last the bottom where we hunt flooded with about 7 feet of water. One of the cameras they sent me was submerged for 12 hours and still manages to work perfectly

Last edited by ffemt1271; 10-14-2012 at 08:29 AM.
ffemt1271 is offline  
Old 10-19-2012, 04:31 PM
  #3  
Fork Horn
 
Join Date: Mar 2005
Location: New Brunswick
Posts: 114
Default

They are fantastic.I had a problem with a trail camera 2 months after warranty,and they replaced it.
warny is offline  
Old 11-02-2012, 08:07 PM
  #4  
Spike
 
Join Date: Nov 2012
Location: South Dakota
Posts: 6
Default

That is what keeps us hunters going back again and again to certain products and companies. When we get in a bind and have a problem, we need a resolution fast, not next month, etc. I know I will go out of my way to get a product from a company that I have had a positive experience with. I also will write a company off over being delayed or completely blown off when a problem arises.The old saying that one satisfied customer is worth thousands in advertising rings true. The reverse is more than true.
PSEslinger is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright © 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.