I have a no. 737 Rubberneck grunt tube that was giving problems because of a bad reed. Anyways, I called Primos this morning and they are sending me the whole call brand new without even sending the old one back. It shocked me so much it didn't register at first they were shipping the new one out today. I thought she didn't understand me at first. Surely some customer satisfaction. At least for the customer service part of it. We'll have to see how the new RubberNeck performs. Hopefully better than the other one.

I had 2 primos truth cams that would either white out or save videos to an unreadable code. 1 was in warranty and 1 was well out.
I sent them an e-mail and they said they wanted to test them to see what was going wrong. the next week I recieved 2 brand new in the package units.

weekend before last the bottom where we hunt flooded with about 7 feet of water. One of the cameras they sent me was submerged for 12 hours and still manages to work perfectly

They are fantastic.I had a problem with a trail camera 2 months after warranty,and they replaced it.

That is what keeps us hunters going back again and again to certain products and companies. When we get in a bind and have a problem, we need a resolution fast, not next month, etc. I know I will go out of my way to get a product from a company that I have had a positive experience with. I also will write a company off over being delayed or completely blown off when a problem arises.The old saying that one satisfied customer is worth thousands in advertising rings true. The reverse is more than true.