That is what keeps us hunters going back again and again to certain products and companies. When we get in a bind and have a problem, we need a resolution fast, not next month, etc. I know I will go out of my way to get a product from a company that I have had a positive experience with. I also will write a company off over being delayed or completely blown off when a problem arises.The old saying that one satisfied customer is worth thousands in advertising rings true. The reverse is more than true.