Ruger Customer Service Review
12-02-2003, 08:14 PM
#1
Thread Starter
Join Date: Feb 2003
Location: The Wild Turkey Capitol of the World......Missouri
Posts: 1,027
Ruger Customer Service Review
I called Ruger a couple of days ago because the rings that came with my 77/17 HMR were high rings and I needed medium rings. The friendly lady on the phone was very knowledgeable and helpful. She said a set of medium rings would be sent right out and when I received them, just send the high rings back to Ruger (even though I had opened the package before I noticed they were high rings....Ruger catalog says all 77/17's are shipped w/ medium rings). Anyway, I'm getting the rings I need at no charge except for the cost to send the others back to them. I would have to put Ruger in the same customer service category with RCBS and Leupold and that's some pretty tall company!
12-02-2003, 10:46 PM
#2
Nontypical Buck
Join Date: Feb 2003
Location: Western Nebraska
Posts: 3,393
RE: Ruger Customer Service Review
when you get the replacement rings let us know if you got something different than you already have....it's never happened for me....they always sent me one just like the ones I had!!!
12-03-2003, 03:49 AM
#3
Join Date: Jul 2003
Location: Brunswick, OH
Posts: 272
RE: Ruger Customer Service Review
I bought a Ruger All Weather 77K in 7mm REM Mag and I was missing the sling rings[
]. I bought it at a gun show used and some fool bent a piece of 1/4 in. stainless and connected it with a bolt [:'(]. Luckily he didn't drill out the factory hole so I decided to call Ruger and order the originals. They refused to let me pay for the items even though I told them I would gladly pay for the items. I had nice new sling rings in just a couple days 
.
Long live Ruger!!
]. I bought it at a gun show used and some fool bent a piece of 1/4 in. stainless and connected it with a bolt [:'(]. Luckily he didn't drill out the factory hole so I decided to call Ruger and order the originals. They refused to let me pay for the items even though I told them I would gladly pay for the items. I had nice new sling rings in just a couple days .Long live Ruger!!
12-03-2003, 06:36 AM
#4
Join Date: Feb 2003
Location: VA USA
Posts: 570
RE: Ruger Customer Service Review
I've found that Ruger tends to drop the ball in the quality control dept. more than most other companies, but they have always had super customer service. Any problem I or others have had has always been taken care of ASAP.
12-03-2003, 10:30 AM
#5
Nontypical Buck
Join Date: Feb 2003
Location: Pittsburgh PA
Posts: 1,086
RE: Ruger Customer Service Review
The only dealings I had with ruger customer srevice was when a pin broke in my 22/45. One simple phone call and a replacement at no charge was there in a few days.
12-03-2003, 11:01 AM
#7
Join Date: Oct 2003
Location:
Posts: 67
RE: Ruger Customer Service Review
Ruger rules, I wish T/C would take a lesson from them. I tried to get an updated breach pug for my Encore and they wanted to charge me. When I pointed out they had made it as an improvement due to issues with the older one and it should be covered by warranty the lady I talked to said I would have to mail my old one in first. I explained that it was the middle of the hunting season and I kind of needed it
She would not help me. I asked for someone in charge and got a voice mail. I have left a message and not gotten a call back. Thats how they are taking care of a customer with 2 encores, 6 barrels and another T/C gun. I wish they could learn something from Ruger.
She would not help me. I asked for someone in charge and got a voice mail. I have left a message and not gotten a call back. Thats how they are taking care of a customer with 2 encores, 6 barrels and another T/C gun. I wish they could learn something from Ruger.
12-03-2003, 11:25 AM
#8
Join Date: Nov 2003
Location:
Posts: 188
RE: Ruger Customer Service Review
ORIGINAL: Mikeforelk
Ruger rules, I wish T/C would take a lesson from them. I tried to get an updated breach pug for my Encore and they wanted to charge me. When I pointed out they had made it as an improvement due to issues with the older one and it should be covered by warranty the lady I talked to said I would have to mail my old one in first. I explained that it was the middle of the hunting season and I kind of needed it She would not help me. I asked for someone in charge and got a voice mail. I have left a message and not gotten a call back. Thats how they are taking care of a customer with 2 encores, 6 barrels and another T/C gun. I wish they could learn something from Ruger.
Ruger rules, I wish T/C would take a lesson from them. I tried to get an updated breach pug for my Encore and they wanted to charge me. When I pointed out they had made it as an improvement due to issues with the older one and it should be covered by warranty the lady I talked to said I would have to mail my old one in first. I explained that it was the middle of the hunting season and I kind of needed it
She would not help me. I asked for someone in charge and got a voice mail. I have left a message and not gotten a call back. Thats how they are taking care of a customer with 2 encores, 6 barrels and another T/C gun. I wish they could learn something from Ruger.
Wow, I am sorry to hear that. My experience with T/C has been steller to say the least. Fortunatly I haven't had to use thier services very often but they have always been most helpful. Guess perhaps things have changed since the last I dealt with them.
Wes
12-03-2003, 02:28 PM
#9
Nontypical Buck
Join Date: Feb 2003
Location: North Carolina
Posts: 2,918
RE: Ruger Customer Service Review
It's no surprise to me hearing these comments about Ruger and their Customer Service.They are the best in the business as far as I'm concerned..If something isn't right, Ruger will make it right.Their customer service people know their products.I've dealt with their service manager on a couple occasions and he was more then willing to resolve any issues. I had a brand new SRH with the mounting rail for the scope rings not correct. They replaced the gun at N/C.I have never paid for any repair no matter how old the gun was.I wish Polaris's CS would take lessons from Ruger. You might as well talk to the wall as to call Polaris's CS.
Mikeforelk, I'm really surprised that you weren't happy with T/C's Customer Service.Anytime I had a problem with any of T/C's products they made it good in a very timely manor.My Old Renegade after about 25 years the stock cracked. T/C Replace the entire rifle less the barrel and ramrod.I did have to send the stripped down stock for the replacement.I've had T/C's fiber optics break. No questions asked. Within a week I had replacements.After hunting season call them back and see again about the breech plug. Then if you have to send it,it won't put a damper on your hunting.
Ruger Redhawk
Mikeforelk, I'm really surprised that you weren't happy with T/C's Customer Service.Anytime I had a problem with any of T/C's products they made it good in a very timely manor.My Old Renegade after about 25 years the stock cracked. T/C Replace the entire rifle less the barrel and ramrod.I did have to send the stripped down stock for the replacement.I've had T/C's fiber optics break. No questions asked. Within a week I had replacements.After hunting season call them back and see again about the breech plug. Then if you have to send it,it won't put a damper on your hunting.
Ruger Redhawk
