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Old 12-03-2003 | 11:01 AM
  #7  
Mikeforelk
 
Joined: Oct 2003
Posts: 67
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Default RE: Ruger Customer Service Review

Ruger rules, I wish T/C would take a lesson from them. I tried to get an updated breach pug for my Encore and they wanted to charge me. When I pointed out they had made it as an improvement due to issues with the older one and it should be covered by warranty the lady I talked to said I would have to mail my old one in first. I explained that it was the middle of the hunting season and I kind of needed it She would not help me. I asked for someone in charge and got a voice mail. I have left a message and not gotten a call back. Thats how they are taking care of a customer with 2 encores, 6 barrels and another T/C gun. I wish they could learn something from Ruger.
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