Yoter

Not sure where else to post this question. I have a Canon safe with the keypad lock (not a dial). The last few times I went to open it, it didn't accept my combination on the first try or two. Now, it flat won't take it at all. I keep locking myself out. I did put in a fresh battery, but it didn't help. Has anyone had any experience with this before? I am pretty positive that nobody has been messing with the safe. Not sure if this is something that I need to call Canon about, or if there is something simple I need to try. Feel free to PM me with suggestions.

Thanks,
Yoter

Yoter

Update - I did finally get it open. But afterwards, I tested it a few times with the door open and continue to have the same problem. I have not actually been able to close the door yet because it is locked in the open position. The safe is in my garage (in a locked room). Could the cold be a factor?

uncle matt

Not exactly sure about that particular lock system but some have a time delay. If the wrong code(s) is/are entered, you have to wait a certain time period before trying again.

Yoter

It is a LaGard lock. It does not buzz or anything when opening/unlocking. It just gives me the three beeps for putting in the incorrect combination. I am going to try another battery and warm the room up a bit to see if that helps. It does have a time delay after entering in the wrong combination 4 times, but I'm not entering the wrong one...

Rebel Hog

Click here to download LGBASIC Cutsheet

Click here to download LGBASIC User Instructions

Click here to download 4200 Dual Handed Swingbolt Lock Instructions

Click here to download 4100 Dual Handed Swingbolt Lock Instructions

Cannon Safe Manual

Yoter

FYI.. I just spoke with the manufacturer (Cannon). Apparently there was a certain lot of safes that ended up with bad keypads from LaGard. They are sending replacement parts and a locksmith out, free of charge. So far, I must say that the Cannon tech support/service has been very good.