Ross Archery Service Department
10-13-2007 | 11:33 AM
#1
Thread Starter
Fork Horn
Joined: Jun 2007
Posts: 304
Likes: 0
From:
Ross Archery Service Department
I got done shooting my 334 the other day and was wiping it down and saw what looked like a deep scratch running through the lower axle hole.
Because of the location I was concerned, I didn't think it was cracked, but I am leaving for 3 weeks of out of state hunting and really didn't want any problems.
I called Ross at 2 PM on Fri and told them what I had and the concerns that were bothering me.
They asked me:
a. How close was their closest dealer = 150 miles
b. What year was my bow = 07
c. What address would you like us to send the new limbs to ?
At 3 PM they called back with a tracking number.
Tuesday morning UPS shows up with my new limbs and a return label to send the old ones back.
I feel this to be beyond excellent customer service.
At no time did they ever:
Ask about warranty registration
Try to get me to send the bow back, so they could look at it
Him Haw that it may be just a scratch
Insinuate that it was my fault
Mention anything about money.
I feel my Ross bow has to be one of the finest that I have ever shot.
I now feel Ross Archery Inc. is one of the finest companies I have ever had dealings with.
I know everybody has their favorite bow company and I just wanted to let you know what I found out about mine.
FYI
Leo
Because of the location I was concerned, I didn't think it was cracked, but I am leaving for 3 weeks of out of state hunting and really didn't want any problems.
I called Ross at 2 PM on Fri and told them what I had and the concerns that were bothering me.
They asked me:
a. How close was their closest dealer = 150 miles
b. What year was my bow = 07
c. What address would you like us to send the new limbs to ?
At 3 PM they called back with a tracking number.
Tuesday morning UPS shows up with my new limbs and a return label to send the old ones back.
I feel this to be beyond excellent customer service.
At no time did they ever:
Ask about warranty registration
Try to get me to send the bow back, so they could look at it
Him Haw that it may be just a scratch
Insinuate that it was my fault
Mention anything about money.
I feel my Ross bow has to be one of the finest that I have ever shot.
I now feel Ross Archery Inc. is one of the finest companies I have ever had dealings with.
I know everybody has their favorite bow company and I just wanted to let you know what I found out about mine.
FYI
Leo
10-13-2007 | 03:50 PM
#4
Joined: Mar 2004
Posts: 13,082
Likes: 0
From:
RE: Ross Archery Service Department
We are a Ross dealer, and we simply couldn't be happier with them. We just wish they could produce Cardiac's a little faster.....
EXCELLENT folks to deal with. We hope to be selling their stuff for years to come.
EXCELLENT folks to deal with. We hope to be selling their stuff for years to come.
10-13-2007 | 05:19 PM
#5
Joined: Jun 2007
Posts: 87
Likes: 0
RE: Ross Archery Service Department
I always like to hear about a company with great customer service. It seems like we all(I include myself) like tobash a company that has done us wrong, but we forget to give props to the ones that have done us right.
Based on your experience with their customer service, I will certainly look into their bows when I am ready to upgrade.
Based on your experience with their customer service, I will certainly look into their bows when I am ready to upgrade.
10-13-2007 | 05:45 PM
#7
Giant Nontypical
Joined: Dec 2004
Posts: 7,876
Likes: 0
From: Ohio
RE: Ross Archery Service Department
ORIGINAL: deepdiver
I always like to hear about a company with great customer service. It seems like we all(I include myself) like tobash a company that has done us wrong, but we forget to give props to the ones that have done us right.
Based on your experience with their customer service, I will certainly look into their bows when I am ready to upgrade.
I always like to hear about a company with great customer service. It seems like we all(I include myself) like tobash a company that has done us wrong, but we forget to give props to the ones that have done us right.
Based on your experience with their customer service, I will certainly look into their bows when I am ready to upgrade.
