That's a good Shop owner, glad to hear it! You'd NEVER find that kind of service around here!

That's sad! I guess I have only been around great shops then here in Idaho. Two years ago we had a fellow come into our shop with his two month old Mathews Switchback. Durring the middle of september he was going down some backmountain road and his bow case bounced out of his pickup truck. He was pulling a big horse trailer, long story short, he ran over his bow with his horse trailer andhis bow case and bow with accessories were damaged beyond repair. About the only thing that was good was the release, and wrist sling and a arrow or two.Mostofthe arrows in the case were broken as well as the accessories on the bow. Mathews didn't blink twice about making it right and either did we. This fellow walked out of our shop the same day with a brand new Switchback and Mathews Quiver free of charge, of course they were under Mathews lifetime warrenty. As far as new sights, rest, stabilizer, arrows, and thecase, we did charge him some just enough to cover our cost. He thought it was fair and so did we. That is what a pro shop is suppose to do, and if we didn't there are enough good pro shops around as you can see/read from this threadthat we would loose our business elseware. At that time we had three good pro shops in town. Sadly one went out of business becuase the owner went through a bitter divorce and his wife wanted half of everything. He is now in head management at Sportsmans Warehouse down in Salt Lake City. Anyway its sad that so many pro shops are not really PRO SHOPS! Not to brag in away way, but archers here don't need to worry about what pro shop. They only need to worry about what brand of bow they want. Maybe that is why we have so many people come from out of state to buy Mathews bow from us, as I am sure the same with Buds and Hoyt. As a area we are more expensive than a lot of other places but if you get the service then its worth it IMO. Sorry for hijacking the thread, just my 2 cents.

Appalachian Archery in MD is the same way. The guy has spent hours working with me or leaving me alone when I wanted to just shoot. I didn't like the length of my D loop and he replaced it for free. My Bowtech had some issues and it was replaced with a new one. He putmy rest, peep and D loop on it without charging me forset-up. Even after I offered to pay. I was shocked at the effort that he put in to helping me out.

That's why I'm willing to pay a little more for things when I stop in there.If I were charged for all of the help it would have cost me hundreds of dollars. The lease I can do is buy something off of him once in a while to show my appreciation.

I think that's the part that we sometimes forget when looking for the lowest deal at Bass Pro or on ebay. I'm not saying I buy everything off of Derek. But I stop in when I'm traveling back and forth to PA and always try to buy something to show my appreciation for what he's done for me.

yeah that's definitely good to hear about! That's grade A customer service. I'd go back to that guy for good.

This thread burns my buscuits! I was talked into buying a sight at my local bow shop. Hated it and they said that maybe I should have thought more about my purchase. No offer to help no nothing.

Tom

I'd find another shop then. Even if you have to drive an hour or more. A shop should never talk you into buying anything. They should have even put the sight on and let you shoot it first to decide.

Glad 2 hear u had a great experience. I think that each shop experience is dependent on the owner. I went 2 a guy a few yrs ago, when all I could afford was a "box-store" bow. He gave me grief over buyn' that bow. My reply was if he could sell me the exact same type of bow fully loaded for $100, I'd buy it from him. At that time that's all I could afford.Now I went to a shop in Machesney Park, Ill & bought a Bowtech. Can't say enough about the shop/owner & product. I recommend him 2all my friends. In fact I'm going there this Sat for new cams. It would be nice if every shop owner was as concerned about customer service as yours was. As for the first guy, he gets business turned away from anyone I know.

Needs to be more shops like that around.. i would drive 100 miels further for good service than drive 10 for crappy service! COngrats on finding a good shop. Tell him to make one on Cape Cod and hed make millions.

As stated before, you are lucky to have a shop with that kind of service.

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I have to agree withthis. As I've said before, I only have two choices. I already know that if anything goes wrong with my Drenalin, MY shop owner will send it in to Mathews and I'll be missing a bow for as long as it takes. I wish I had a shop like yours to go to.

Awesome Service!