Glad 2 hear u had a great experience. I think that each shop experience is dependent on the owner. I went 2 a guy a few yrs ago, when all I could afford was a "box-store" bow. He gave me grief over buyn' that bow. My reply was if he could sell me the exact same type of bow fully loaded for $100, I'd buy it from him. At that time that's all I could afford.Now I went to a shop in Machesney Park, Ill & bought a Bowtech. Can't say enough about the shop/owner & product. I recommend him 2all my friends. In fact I'm going there this Sat for new cams. It would be nice if every shop owner was as concerned about customer service as yours was. As for the first guy, he gets business turned away from anyone I know.