Archery Warehouse unsatisfied customer
09-01-2006, 01:04 PM
#1
Thread Starter
Join Date: Sep 2006
Posts: 1
Archery Warehouse unsatisfied customer
I was wondering if anyone else has had problems with Archery Warehouse, in Payson, Utah delivering their products? I placed an order on 08/19/06 specifically stating that I needed my gear by the end of August, but haven't heard a word from them. My bank statement shows that they collected the payment on 08/21/06 and here it is 09/01 and still... nothing! I've tried calling but receive only voicemail. I sent several e-mails, but received no reply. I finally checked with the BBB and found out that they have an 'Unsatisfactory' rating. My bad! I guess I should check there first next time!
09-03-2006, 07:34 AM
#3
Giant Nontypical
Join Date: Dec 2004
Location: Ohio
Posts: 7,876
RE: Archery Warehouse unsatisfied customer
You never know but I don't think you will ever get that from Keystone country store. Placed an order the other day and I think it came in less than 2 days. No unanswered emails from them ever. Jon over there is a whirlwind.
09-06-2006, 03:05 AM
#5
Nontypical Buck
Join Date: Feb 2003
Location: Martinsburg, WV
Posts: 3,215
RE: Archery Warehouse unsatisfied customer
can you not just cancel the charges on your credit card?
file a complain with the BBB, and email the complaint to the company you purchased from. That usually gets things moving.
file a complain with the BBB, and email the complaint to the company you purchased from. That usually gets things moving.
09-06-2006, 06:49 AM
#6
Nontypical Buck
Join Date: May 2004
Location: Albany, NY
Posts: 4,679
RE: Archery Warehouse unsatisfied customer
I hope you called and spoke with them before you publicly bashed them. I sell a lot of things online and manage internet sales for the shop I work for and I can tell you that no one is perfect and I screw up sometimes too. Just the other day I had a customer send me an email saying he paid me and I never sent his site........somehow his order slipped through the cracks but I got on it and sent his site out ASAP, upgraded the shipping and included 5 bags of M&M'sat no extra costfor his troubles.
Most resellers will make right if you handle it properly and let them know in a professional way. [8D]
Most resellers will make right if you handle it properly and let them know in a professional way. [8D]
09-06-2006, 07:53 AM
#8
Join Date: May 2006
Location:
Posts: 317
RE: Archery Warehouse unsatisfied customer
You have every right to bash a company that doesn't deliver what it promises. You shouldn't have to call and ask why. If you can't keep track of orders or ship things on time I don't care, no excuses. If I'm counting on something that I need to go on a hunt and it's late M&M's aren't going to help, I can get them at the grocery store.
09-06-2006, 09:09 PM
#9
Giant Nontypical
Join Date: Dec 2004
Location: Ohio
Posts: 7,876
RE: Archery Warehouse unsatisfied customer
I don't think you read the post right Rick. If he was dealing with you it would have never gone this far. You took care of the mistake, they haven't even returned his inquiries.
The place I deal with most just made me wait about 6 wks. for something. Guy handling it was on a medical. The guy I deal with most had no idea it wasn't done. One email to him and it was on it's way the next day. Mistakes happen. This guys is more than that.
The place I deal with most just made me wait about 6 wks. for something. Guy handling it was on a medical. The guy I deal with most had no idea it wasn't done. One email to him and it was on it's way the next day. Mistakes happen. This guys is more than that.
