I hope you called and spoke with them before you publicly bashed them. I sell a lot of things online and manage internet sales for the shop I work for and I can tell you that no one is perfect and I screw up sometimes too. Just the other day I had a customer send me an email saying he paid me and I never sent his site........somehow his order slipped through the cracks but I got on it and sent his site out ASAP, upgraded the shipping and included 5 bags of M&M'sat no extra costfor his troubles.

Most resellers will make right if you handle it properly and let them know in a professional way. [8D]