I don't think you read the post right Rick. If he was dealing with you it would have never gone this far. You took care of the mistake, they haven't even returned his inquiries.

The place I deal with most just made me wait about 6 wks. for something. Guy handling it was on a medical. The guy I deal with most had no idea it wasn't done. One email to him and it was on it's way the next day. Mistakes happen. This guys is more than that.