i'd be b******in too if i had a barrel split on me. If they are on a holiday break then i guess you just have to sit tight for a while.

I must say that TC has the best customer service reputation in the firearms business. I called them for parts I've lost or damaged and the parts would arrive in two business days. Now rebates, they area little slow.

Paul, you don't have to be sorry for your post! Most of who have replyed to your post have an investment in TC and if for some slight reason it could be a problem with customer service TC owners don't want to hear it. Many others on the forum don't own TC products, we read and learn from others.

If you were a CVA owner and having these problems, I would not try and explain to you I know why your having the problem because I don't, if in the future the need for me to contact customer services was necessaryI would remember this post and only hope there was avalid reason for what you're dealing with and not just lack of concern on the gun makerspart. If your post is per the rules, it does not have to be what we all want to here.

In their defense, it has not only been a holiday period but the cuts in workforce they underwent recently might be impacting customer service. And, in the past, they have been pretty decent with service - although I wouldn't personally pick them as #1 in that regard. I have had unfailingly positive cs from both Knight and CVA, but luckily have no great amount of experience with any of them.

After typing all that, I would think any barrel FAILURE would get immediate attention. He hasn't asked for a trigger job or a missing screw.

T/C has always treated me good over 38 years .

i am no dealer etc just a hawkins owner.

only gun i would ever buy is a T/C with their service.

I have two experiences with TC service.

When I bought a used .50 Renegade with a rusty, pitted barrel I sent it to them with a note saying that I bought it used, knowing the barrel had been mistreated, and asked if anything could be done. It was returned two weeks later with a service slip that said "barrel lapped - no charge". It still had pits, but was a whole lot better than when I sent it.

After I bought a .45 GM barrel for the RenegadeI put a scope on it using a TC scope base. With the scope mountedthe hammer would just barely scrape the bell housing of the rear lens. I could have easily bent the hammer out a little to solve the problem. But theinstallation instructionsthat came with the basesaid that if the hammer failed to clear the scope call TC for a free re-contoured hammer.So I did. Five days later a new hammer and lock showed up in the mail.

I sure can't call TC service anything but EXCELLENT! Sure, I have an "investment" in TC - a New Englander I bought used about 10 years ago, the used and abused Renegade I bought last year, and the new X7 I bought last month. But that's not the kind of investment that would distort my opinion of their service.

I email tc a week before christmas for parts for my new englander. they have not came in yet.

but I have not had problems out side of that with tc. same gun got sent to them. they did a lot of work on an second and gun for free.

I am saying an holiday break.

as for my parts. I'll email them in a couple of weeks and see if they got them out or not.