TC Warranty Dept…who to ask for ???
07-06-2006, 07:21 AM
#1
Thread Starter
Join Date: Aug 2005
Location:
Posts: 135
TC Warranty Dept…who to ask for ???
I recall reading on this forum a recommendation on who to speak to at TC for warranty repair work. Can anyone remember the fellow’s name?
Here’s my problem (please allow me to vent here). Yesterday I finally received from TC a ML I had sent back for warranty work. Unfortunately, much to my disappointment, they merely test fired the ML, cleaned, repackaged, and returned to me. [:@] They never fixed the problem!! I couldn’t believe it.
To make matters worse, the ML was so loosely packaged in the box that during return shipment it bounced around causing the cocking handle to put a ½ inch hole in the side of the box.[:'(] Fortunately, no real damage was caused. Sheez, just a couple of wadded up old pieces of newpaper. a little TLC, and this would have never happened.
I clearly described in a letter sent with the ML (and during a follow-up phone call) what the problem was and even included a detailed illustration.
I realized everyone has a bad day on the job and I’m attempting to get a 10 year old $75 gun repaired, but the last thing I want to do is send the ML back to TC and take my chances on a “newbe” gunsmith working on it.
Again, can anyone recommend a competent gunsmith in TC’s warranty dept? Thanks in advance guys…
Here’s my problem (please allow me to vent here). Yesterday I finally received from TC a ML I had sent back for warranty work. Unfortunately, much to my disappointment, they merely test fired the ML, cleaned, repackaged, and returned to me. [:@] They never fixed the problem!! I couldn’t believe it.
To make matters worse, the ML was so loosely packaged in the box that during return shipment it bounced around causing the cocking handle to put a ½ inch hole in the side of the box.[:'(] Fortunately, no real damage was caused. Sheez, just a couple of wadded up old pieces of newpaper. a little TLC, and this would have never happened.
I clearly described in a letter sent with the ML (and during a follow-up phone call) what the problem was and even included a detailed illustration.
I realized everyone has a bad day on the job and I’m attempting to get a 10 year old $75 gun repaired, but the last thing I want to do is send the ML back to TC and take my chances on a “newbe” gunsmith working on it.
Again, can anyone recommend a competent gunsmith in TC’s warranty dept? Thanks in advance guys…
07-06-2006, 09:01 AM
#2
Nontypical Buck
Join Date: Jan 2004
Location:
Posts: 1,314
RE: TC Warranty Dept…who to ask for ???
WoW sorry to hear about the bad experiance. I am personally shocked I have delt with them too many times to count.
The people who handel all their repair returns is as follows.
Fox Ridge Outfitters Located at:
400 No. Main St,
Rochester , N.H. 03867
Mailing address:
PO Box 1700 Rochester N.H. 03866
I always deal with Thomas Shannon nice guy you can call him in advance and tell him your problems before you ship the gun. at Tele. 1-800-243-4570 and the FAX is 1-800-343-4570
Agin sorry about your experiance make sure you let them know how you feel about what happened. I am sure they will make it right for you.
Mike
The people who handel all their repair returns is as follows.
Fox Ridge Outfitters Located at:
400 No. Main St,
Rochester , N.H. 03867
Mailing address:
PO Box 1700 Rochester N.H. 03866
I always deal with Thomas Shannon nice guy you can call him in advance and tell him your problems before you ship the gun. at Tele. 1-800-243-4570 and the FAX is 1-800-343-4570
Agin sorry about your experiance make sure you let them know how you feel about what happened. I am sure they will make it right for you.
Mike
07-06-2006, 09:01 AM
#3
Join Date: Apr 2004
Location: North Carolina
Posts: 501
RE: TC Warranty Dept…who to ask for ???
ORIGINAL: Hunter John
I recall reading on this forum a recommendation on who to speak to at TC for warranty repair work. Can anyone remember the fellow’s name?
Here’s my problem (please allow me to vent here). Yesterday I finally received from TC a ML I had sent back for warranty work. Unfortunately, much to my disappointment, they merely test fired the ML, cleaned, repackaged, and returned to me. [:@] They never fixed the problem!! I couldn’t believe it.
To make matters worse, the ML was so loosely packaged in the box that during return shipment it bounced around causing the cocking handle to put a ½ inch hole in the side of the box.[:'(] Fortunately, no real damage was caused. Sheez, just a couple of wadded up old pieces of newpaper. a little TLC, and this would have never happened.
I clearly described in a letter sent with the ML (and during a follow-up phone call) what the problem was and even included a detailed illustration.
I realized everyone has a bad day on the job and I’m attempting to get a 10 year old $75 gun repaired, but the last thing I want to do is send the ML back to TC and take my chances on a “newbe” gunsmith working on it.
Again, can anyone recommend a competent gunsmith in TC’s warranty dept? Thanks in advance guys…
I recall reading on this forum a recommendation on who to speak to at TC for warranty repair work. Can anyone remember the fellow’s name?
Here’s my problem (please allow me to vent here). Yesterday I finally received from TC a ML I had sent back for warranty work. Unfortunately, much to my disappointment, they merely test fired the ML, cleaned, repackaged, and returned to me. [:@] They never fixed the problem!! I couldn’t believe it.
To make matters worse, the ML was so loosely packaged in the box that during return shipment it bounced around causing the cocking handle to put a ½ inch hole in the side of the box.[:'(] Fortunately, no real damage was caused. Sheez, just a couple of wadded up old pieces of newpaper. a little TLC, and this would have never happened.
I clearly described in a letter sent with the ML (and during a follow-up phone call) what the problem was and even included a detailed illustration.
I realized everyone has a bad day on the job and I’m attempting to get a 10 year old $75 gun repaired, but the last thing I want to do is send the ML back to TC and take my chances on a “newbe” gunsmith working on it.
Again, can anyone recommend a competent gunsmith in TC’s warranty dept? Thanks in advance guys…
07-06-2006, 10:48 AM
#4
Nontypical Buck
Join Date: Jul 2003
Posts: 2,922
RE: TC Warranty Dept…who to ask for ???
ORIGINAL: Hunter John
I recall reading on this forum a recommendation on who to speak to at TC for warranty repair work. Can anyone remember the fellow’s name?
Here’s my problem (please allow me to vent here). Yesterday I finally received from TC a ML I had sent back for warranty work. Unfortunately, much to my disappointment, they merely test fired the ML, cleaned, repackaged, and returned to me. [:@] They never fixed the problem!! I couldn’t believe it.
To make matters worse, the ML was so loosely packaged in the box that during return shipment it bounced around causing the cocking handle to put a ½ inch hole in the side of the box.[:'(] Fortunately, no real damage was caused. Sheez, just a couple of wadded up old pieces of newpaper. a little TLC, and this would have never happened.
I clearly described in a letter sent with the ML (and during a follow-up phone call) what the problem was and even included a detailed illustration.
I realized everyone has a bad day on the job and I’m attempting to get a 10 year old $75 gun repaired, but the last thing I want to do is send the ML back to TC and take my chances on a “newbe” gunsmith working on it.
Again, can anyone recommend a competent gunsmith in TC’s warranty dept? Thanks in advance guys…
I recall reading on this forum a recommendation on who to speak to at TC for warranty repair work. Can anyone remember the fellow’s name?
Here’s my problem (please allow me to vent here). Yesterday I finally received from TC a ML I had sent back for warranty work. Unfortunately, much to my disappointment, they merely test fired the ML, cleaned, repackaged, and returned to me. [:@] They never fixed the problem!! I couldn’t believe it.
To make matters worse, the ML was so loosely packaged in the box that during return shipment it bounced around causing the cocking handle to put a ½ inch hole in the side of the box.[:'(] Fortunately, no real damage was caused. Sheez, just a couple of wadded up old pieces of newpaper. a little TLC, and this would have never happened.
I clearly described in a letter sent with the ML (and during a follow-up phone call) what the problem was and even included a detailed illustration.
I realized everyone has a bad day on the job and I’m attempting to get a 10 year old $75 gun repaired, but the last thing I want to do is send the ML back to TC and take my chances on a “newbe” gunsmith working on it.
Again, can anyone recommend a competent gunsmith in TC’s warranty dept? Thanks in advance guys…
We need details - details -details. Prove to me that T/C acted improperly& you were denied a vaild claim????? I need to hear your story - in the same words that you sent T/C in your problems-explanation envelope/letter.
07-06-2006, 11:04 AM
#5
Thread Starter
Join Date: Aug 2005
Location:
Posts: 135
RE: TC Warranty Dept…who to ask for ???
777 - I guess I never considered the fact that my claim was denied since the repair work was deemed outside of the original warranty. Thanks for sharing this perspective...you may be correct. 
If so, TC should have phoned me or indicated such within the return receipt and not merely returned the ML "as is."
I will be calling Brandon Gullison this afternoon to verify what work was performed, what wasn't, and why.
By the way, I was requesting that a new hole be drilled and tapped for the front iron site since the original hole was either drilled off center or not straight. The rifle consistently shoots nice groups to the right (about 3 inches at 50 yards) of the bulls eye despite trying number loads and moving the rear site to the maximum left position.
I'll keep you posted.
If so, TC should have phoned me or indicated such within the return receipt and not merely returned the ML "as is."I will be calling Brandon Gullison this afternoon to verify what work was performed, what wasn't, and why.
By the way, I was requesting that a new hole be drilled and tapped for the front iron site since the original hole was either drilled off center or not straight. The rifle consistently shoots nice groups to the right (about 3 inches at 50 yards) of the bulls eye despite trying number loads and moving the rear site to the maximum left position.
I'll keep you posted.
07-06-2006, 01:10 PM
#6
Nontypical Buck
Join Date: Jul 2003
Posts: 2,922
RE: TC Warranty Dept…who to ask for ???
John
They may tell you in their reply that the requested hole is too close to the now-drilled hole (or) .. don't laugh please... they may tell you to see a optometrist because their tools to troubleshoot this inidicate the purchaser's (you) meaurements were incorrect. [
]
When/if it fails for you again, there are other front sights that will correct your problem. Changing sights will not void your warranty with other unrelated parts on your rifle.... ie... lock, trigger... etc.
They may tell you in their reply that the requested hole is too close to the now-drilled hole (or) .. don't laugh please... they may tell you to see a optometrist because their tools to troubleshoot this inidicate the purchaser's (you) meaurements were incorrect. [
]When/if it fails for you again, there are other front sights that will correct your problem. Changing sights will not void your warranty with other unrelated parts on your rifle.... ie... lock, trigger... etc.
07-06-2006, 02:43 PM
#7
Nontypical Buck
Join Date: Feb 2003
Location: Moravia NY USA
Posts: 2,164
RE: TC Warranty Dept…who to ask for ???
Denial of a claim (if that is what happened) is NO excuse for shoody packaging and poor communication ( obviously ignoring the letter and illustration).
Your situation is the mirror of mine - only with a new th laminated ss Omega. Cleaned (scrubbed by me before sending), test fired (with results I have not come close to duplicating), detailed inclosed letter obviously ignored and not responded to, and poor packaging resulting in stock damage.
You are not alone in wondering about the claims of TC service. I have put off addressing this with them because of time restraints and wanting to be sure I would remain civil. Thanks for posting - day off tomorrow and mine will be a priority.
Steve
Your situation is the mirror of mine - only with a new th laminated ss Omega. Cleaned (scrubbed by me before sending), test fired (with results I have not come close to duplicating), detailed inclosed letter obviously ignored and not responded to, and poor packaging resulting in stock damage.
You are not alone in wondering about the claims of TC service. I have put off addressing this with them because of time restraints and wanting to be sure I would remain civil. Thanks for posting - day off tomorrow and mine will be a priority.
Steve
07-06-2006, 10:19 PM
#9
Giant Nontypical
Join Date: Dec 2005
Location: PA.
Posts: 5,195
RE: TC Warranty Dept…who to ask for ???
i sent a barrel in to get blued, they did nice job on it ,only they did not ship parts back. 2 weeks later, they found parts and sent them back.it was packaged good. i had beretta shotgun i sent in because of defect. i wrapped it in plastic wrap. guess what beratta did, they took a razor blade and scratched my barrel and then sent it back to me. i had to pay 40 dollars shipping.so, all companies suck now. you should see service you get from browning, now there is a company that sucks.
07-07-2006, 11:44 AM
#10
Thread Starter
Join Date: Aug 2005
Location:
Posts: 135
RE: TC Warranty Dept…who to ask for ???
Steve et al, I wanted to give you an update on how I made out with TC…although it’s not over yet. First, the fellow I spoke to was Brian Thing (603-332-2333, ext 530). From what I understand, he is the Senior Service Mgr who oversees the Repairs Dept, amongst other areas. Brandon Gullison, who was recommended by another poster here, is actually in charge of sales, which explains why he didn’t return the message I left for him. 
Anyway, I explained to Brian what happened and how my ML was merely returned without the work being performed and without any explanation. Also, mentioned how the gun was almost damaged during the return shipping due to poor packaging.[:@]
Long story short, he kindly requested that I return the ML to the TC Repair Dept, but this time send it directly to his attention and include the postage expense receipt so that I can be reimbursed. He also empathized with me that it shouldn’t have been return shipped in the manner it was.
Lastly, Brian inquired as to which gunsmith’s initials ("RR" in my case) were on Work Form that I received…I have a feeling someone’s gonna git a wippin’ this afternoon at TC. []
Steve, how’d you make out yer Omega? Sorry to hear about your stock damage. They should definitely step up and either fix or replace...that's why guys like you and me pay a premier for their firearms.
Anyway, I explained to Brian what happened and how my ML was merely returned without the work being performed and without any explanation. Also, mentioned how the gun was almost damaged during the return shipping due to poor packaging.[:@]
Long story short, he kindly requested that I return the ML to the TC Repair Dept, but this time send it directly to his attention and include the postage expense receipt so that I can be reimbursed. He also empathized with me that it shouldn’t have been return shipped in the manner it was.
Lastly, Brian inquired as to which gunsmith’s initials ("RR" in my case) were on Work Form that I received…I have a feeling someone’s gonna git a wippin’ this afternoon at TC. [
]Steve, how’d you make out yer Omega?
Sorry to hear about your stock damage. They should definitely step up and either fix or replace...that's why guys like you and me pay a premier for their firearms.