WoW sorry to hear about the bad experiance. I am personally shocked I have delt with them too many times to count.

The people who handel all their repair returns is as follows.

Fox Ridge Outfitters Located at:
400 No. Main St,
Rochester , N.H. 03867

Mailing address:
PO Box 1700 Rochester N.H. 03866

I always deal with Thomas Shannon nice guy you can call him in advance and tell him your problems before you ship the gun. at Tele. 1-800-243-4570 and the FAX is 1-800-343-4570

Agin sorry about your experiance make sure you let them know how you feel about what happened. I am sure they will make it right for you.
Mike