Savage customer service.
01-14-2014, 12:46 PM
#1
Nontypical Buck
Thread Starter
Join Date: Aug 2010
Posts: 3,359
Savage customer service.
I think Savage makes great rifles for the money and I love my 220f but damn I just had to argue with them for 30 minutes to get a simple estimate for putting a new barrel on my slug gun. Telling me they won't know how much it cost until they get it.
I had to talk to a supervisor and finally threaten to spend my money elsewhere just to get a simple estimate.
Very frustrating, The first person I talked to was prepared to lose my business rather than just give me an estimate.
I had to talk to a supervisor and finally threaten to spend my money elsewhere just to get a simple estimate.
Very frustrating, The first person I talked to was prepared to lose my business rather than just give me an estimate.
01-14-2014, 02:01 PM
#4
Giant Nontypical
Join Date: Jan 2011
Location: Allegan, MI
Posts: 8,019
Sometimes I think that a few people in customer service that are like that should be a janitor instead of in that position. The only way it can be cured is to go up the ladder all the way to the President of the company if you have to by letter or email so that someone in authority can look into things. To answer your question about putting it on for free I would say if it's just a simple on/off, then yes. If it takes tools or any length of time, then no, not unless it's being replaced because of a defect in the original barrel.
Last edited by Topgun 3006; 01-14-2014 at 03:24 PM. Reason: mistake on what the gun was
01-14-2014, 08:16 PM
#6
Nontypical Buck
Thread Starter
Join Date: Aug 2010
Posts: 3,359
No warranty and the problem was 100% my fault.
The barrel has to be screwed on and head spaced.
Just seems like at $200 for barrel it would be good business to just throw it on for free.
Ive spent thousands of dollars with savage.
It just seems like a good way to lose business to gain a few bucks IMO.......I'll still buy Savage but not as loyally as I would had they really taken care of me.
They said "approximately $36" to put the barrel on,
My real complaint is having to fight with them to get an estimate. I'm not mad about the $36 but they could have made me a much happier customer by putting the barrel on for free.
The barrel has to be screwed on and head spaced.
Just seems like at $200 for barrel it would be good business to just throw it on for free.
Ive spent thousands of dollars with savage.
It just seems like a good way to lose business to gain a few bucks IMO.......I'll still buy Savage but not as loyally as I would had they really taken care of me.
They said "approximately $36" to put the barrel on,
My real complaint is having to fight with them to get an estimate. I'm not mad about the $36 but they could have made me a much happier customer by putting the barrel on for free.
01-15-2014, 06:49 AM
#8
Giant Nontypical
Join Date: Jan 2011
Location: Allegan, MI
Posts: 8,019
Rockport---I know we've had our differences, but you don't just "throw it on for free" when it needs special tools to remove and put on the new barrel, check and adjust the headspace, etc. I'm surprised the charge wouldn't be at least $50 and the company is in business to make a profit. Doing many free repairs like you suggest when it wasn't their fault in the first place would not result in very many happy stockholders. May I ask what you did to screw the original barrel up that caused this situation in the first place?
01-15-2014, 07:13 AM
#9
Typical Buck
Join Date: Jul 2011
Location: North Central Illinois
Posts: 848
[QUOTE=rockport;4116108]
Just seems like at $200 for barrel it would be good business to just throw it on for free.
Ive spent thousands of dollars with savage.
It just seems like a good way to lose business to gain a few bucks IMO.......I'll still buy Savage but not as loyally as I would had they really taken care of me.
They said "approximately $36" to put the barrel on. [QUOTE]
You can bet if they installed the barrel for "free," a new barrel would cost $236.
Just seems like at $200 for barrel it would be good business to just throw it on for free.
Ive spent thousands of dollars with savage.
It just seems like a good way to lose business to gain a few bucks IMO.......I'll still buy Savage but not as loyally as I would had they really taken care of me.
They said "approximately $36" to put the barrel on. [QUOTE]
You can bet if they installed the barrel for "free," a new barrel would cost $236.
01-15-2014, 07:15 AM
#10
Nontypical Buck
Thread Starter
Join Date: Aug 2010
Posts: 3,359
Rockport---I know we've had our differences, but you don't just "throw it on for free" when it needs special tools to remove and put on the new barrel, check and adjust the headspace, etc. I'm surprised the charge wouldn't be at least $50 and the company is in business to make a profit. Doing many free repairs like you suggest when it wasn't their fault in the first place would not result in very many happy stockholders. May I ask what you did to screw the original barrel up that caused this situation in the first place?
I didn't even realize what had happened until later. Its just a little swell about halfway up the barrel. It could have been a lot worse, The gun actually still shoots just fine.
I understand what your saying about profit and $36 is not a lot of money. That is just not the way I would run my business. The real profit comes when I spend thousands of dollars on savage products not from a $36 install.
I won't quit buying savage because of the $36 but it would have gone a long way towards really securing my business in the future which is where the real profit is.
Like I said I'm not mad about the $36...After all its just $36. I just think its a little nickle and dimeish to do that with a loyal customer. The profit is in the $500 gun and the $200 barrel.