Masterbuilt smokers customer service
#11
Spike
Join Date: Feb 2017
Posts: 19

I have an electric Masterbuilt that has a probe and automatic time and temperature control that function well. The only thing I am not happy about is that at lower temperatures (180*) the heating element does not seem to make the wood chips smolder and produce smoke. As a result I tend to use it more as an oven/dehydrator than as a smoker.
If I were buying one again, I think I'd look for a gas/propane operated one because it would have a flame that would be better at making smoke, I think.
If anybody has a suggestion about how to make this work better for me I am all ears. Thanks!
If I were buying one again, I think I'd look for a gas/propane operated one because it would have a flame that would be better at making smoke, I think.
If anybody has a suggestion about how to make this work better for me I am all ears. Thanks!
#12
Nontypical Buck
Join Date: Oct 2011
Location: Midwest
Posts: 1,079

I keep a record of what I smoke, the door temp., the meat internal temp. at the top rack and at the bottom rack, etc. I check it each 15 minutes and write all this down. I reviewed this and noticed that I usually do not get smoke until the door temp. is around 120-150 degrees on a warm day. However, on a day that was 53 degrees I started getting smoke when the door thermometer said 105 degrees and the meat temps were 61 degrees after I just started the smoker. Maybe on a cold day the smoker loses heat thru the walls and the heating element has to stay on more to compensate and that put more heat on the wood tray. I nearly always use hickory chunks to smoke with and add some very small mesquite that will heat up quicker and get the hickory chunks going. You might try smoking on a cold day and use finely cut chips and see if you get smoke at low meat temps. I also put the meat in a cold smoker and go from there instead of pre-heating as most folks do.
#15

I've had my masterbuilt for 4 or 5 years now. There is a smoke box attatchment that you can get pretty cheap that allows for cold smoking. I use it instead of the one inside the actual smoker.
#16
#17
Spike
Join Date: Apr 2020
Posts: 1

I have had nothing but good to say about Masterbuild and their service has been great. Lately I have replaced the control unit and heat element. The control unit comes on, the remote doesn't work and I have no heat. I have sent three e-mails asking for some tech advice, but have no response and they are taking no calls and I have no idea where to go or if it's just time for a new smoker??? Smoker is about 5 years old.
#18
Spike
Join Date: Nov 2021
Posts: 17

My boy has actually expressed a rate of interest in trying to smoke various meats. I wish to buy him a brand-new masterbuilt smoker for state less than $300 however I am shed. I found this review Best Electric Smokers in 2021 - Reviews & Buying Guide and the just one that struck me was the "Char-Broil Deluxe Electric Smoker" merely because you can hang the meat. I would value some input from the experience here.