Last fall i bought a two pack of the Tracer nocks and when i opened them one was broke. Called Easton and they took care of it ASAP. Now a year later my tracers did not work at all again this fall so i called them and they said no problem send them back and we will replace them for you. They recieved the broken ones on last thursday, Today when i get home from work there was a box with my new Tracers in it on the front porch!
Its not very often you find a company with customer service like this but when you do it sure is nice!!!!!

It's good to hear about a company that stands behind thier products and is actually willinng to fix or replace thier products if they are broken.

CUDOS to them!!

Easton is one of the most generous companies in the archery industry. Every day of the ATA show they give away hundreds and hundreds of dollars in free merchandise.

i had trouble whith tracers as well called them they said no worries will send you a new pack NEVER ARRIVED called them they said they will try again Never arrived so i gave up on them glad you got yours

Huh? I dont know what happened there but i would try again they were very helpful with mine. No questions other than whats your address.

I wish ever company was like that. I had to send my gf bow back to parker becuase the limb cracked and it took them 3 months to get new limbs in

I have a broken Tracer nock right now.

That's pretty cool but I think it would be even cooler if they just came not broken...

Hey Nick,
You have a number for customer service?
I have one that does not work and one that broke....

Call them they will replace it for you Rob.