Rage customer service
11-19-2008 | 03:00 PM
#1
Thread Starter
Dominant Buck
Joined: Oct 2005
Posts: 21,043
Likes: 0
From:
Rage customer service
So I sit down to replace blades on a bunch of my 2blade heads, today.....and I get the screw stripping thing I hear a lot of people talk about on a few heads. I was also able to replace a few.
So....I call Rage and talk to "Jenny". I tell her my issue....and she says "send 'em back. We'll replace them for you." I offer to send her the replacement blades (I have them, here) and she just says "Nope....we'll replace those from here."
I told her I'd wait 'til the end of the season and try to make sure I'd identified all of them....and could send one batch.
"Fine"!
Now how do you beat that?
So....I call Rage and talk to "Jenny". I tell her my issue....and she says "send 'em back. We'll replace them for you." I offer to send her the replacement blades (I have them, here) and she just says "Nope....we'll replace those from here."
I told her I'd wait 'til the end of the season and try to make sure I'd identified all of them....and could send one batch.
"Fine"!
Now how do you beat that?
11-19-2008 | 03:09 PM
#3
Nontypical Buck
Joined: Feb 2007
Posts: 1,977
Likes: 0
From: Allegany County Maryland
RE: Rage customer service
How can you beat that: They could just send you all new free heads with no questions askedand all!! Haha you asked!!
But no thats great that they are backing there product and taking care of ya!! Thats the best way to keep a customer for sure!!
But no thats great that they are backing there product and taking care of ya!! Thats the best way to keep a customer for sure!!
11-19-2008 | 04:13 PM
#5
Fork Horn
Joined: Nov 2007
Posts: 306
Likes: 0
From:
RE: Rage customer service
ORIGINAL: GMMAT
So I sit down to replace blades on a bunch of my 2blade heads, today.....and I get the screw stripping thing I hear a lot of people talk about on a few heads. I was also able to replace a few.
So....I call Rage and talk to "Jenny". I tell her my issue....and she says "send 'em back. We'll replace them for you." I offer to send her the replacement blades (I have them, here) and she just says "Nope....we'll replace those from here."
I told her I'd wait 'til the end of the season and try to make sure I'd identified all of them....and could send one batch.
"Fine"!
Now how do you beat that?
So I sit down to replace blades on a bunch of my 2blade heads, today.....and I get the screw stripping thing I hear a lot of people talk about on a few heads. I was also able to replace a few.
So....I call Rage and talk to "Jenny". I tell her my issue....and she says "send 'em back. We'll replace them for you." I offer to send her the replacement blades (I have them, here) and she just says "Nope....we'll replace those from here."
I told her I'd wait 'til the end of the season and try to make sure I'd identified all of them....and could send one batch.
"Fine"!
Now how do you beat that?
11-19-2008 | 04:32 PM
#7
Senior Member
Joined: Aug 2006
Posts: 3,465
Likes: 0
From:
RE: Rage customer service
ORIGINAL: GMMAT
The best way to keep a customer is to have good customer service, Trevor.
And I didn't even have to say....."My daddy bought it!"[8D]
The best way to keep a customer is to have good customer service, Trevor.
And I didn't even have to say....."My daddy bought it!"[8D]
My daddy bought me my rages.
[:-]
11-19-2008 | 04:48 PM
#8
Giant Nontypical
Joined: Dec 2005
Posts: 5,673
Likes: 0
From: Northeast Tennessee
RE: Rage customer service
ORIGINAL: TEmbry
Why pick a fight out of nothing? My daddy? How many guys do you know that registered a business with their local city and county at 17 years old? Honestly, there are still kids out there who work for most of what they have. My parents do me great, but I work for the majority of my stuff, and am damn proud of it. Ive been mowin yards for 8 years now, its bought mea truck, all the hunting gear I could ask for, and the freedom to not have to work for a chain store/fast food. Not claiming to be rolling in the dough, Im a drop in the ocean when it comes to lawncare around here, my goal for next year is to bump it up to $15k gross.
Its cool to play the age card, just don't lump me in with the rest of my lazy "gimme" attitude peers, because you couldn't be farther off.
Why pick a fight out of nothing? My daddy? How many guys do you know that registered a business with their local city and county at 17 years old? Honestly, there are still kids out there who work for most of what they have. My parents do me great, but I work for the majority of my stuff, and am damn proud of it. Ive been mowin yards for 8 years now, its bought mea truck, all the hunting gear I could ask for, and the freedom to not have to work for a chain store/fast food. Not claiming to be rolling in the dough, Im a drop in the ocean when it comes to lawncare around here, my goal for next year is to bump it up to $15k gross.
Its cool to play the age card, just don't lump me in with the rest of my lazy "gimme" attitude peers, because you couldn't be farther off.
However, that's impresseive to hear. That's also coming from someone your age.
I work for all my hunting gear and all my "toys". I love my job, I work at an archery shop. I have had handouts though, and I'm grateful for it. I don't depend on it though.
I love the age card too
11-19-2008 | 05:03 PM
#9
Nontypical Buck
Joined: Feb 2007
Posts: 1,161
Likes: 0
From: Milwaukee WI
RE: Rage customer service
ORIGINAL: GMMAT
And I didn't even have to say....."My daddy bought it!"[8D]
And I didn't even have to say....."My daddy bought it!"[8D]
Jeff I knew you lived below the cornbelt but didn't know you hit there too.
jus messin bud.
11-19-2008 | 05:03 PM
#10
Nontypical Buck
Joined: Jul 2007
Posts: 3,882
Likes: 0
From: Virginia
RE: Rage customer service
ORIGINAL: Matt/TN
I don't know that Jeff meant to pick a fight. I don't know that though.
However, that's impresseive to hear. That's also coming from someone your age.
I work for all my hunting gear and all my "toys". I love my job, I work at an archery shop. I have had handouts though, and I'm grateful for it. I don't depend on it though.
I love the age card too
ORIGINAL: TEmbry
Why pick a fight out of nothing? My daddy? How many guys do you know that registered a business with their local city and county at 17 years old? Honestly, there are still kids out there who work for most of what they have. My parents do me great, but I work for the majority of my stuff, and am damn proud of it. Ive been mowin yards for 8 years now, its bought mea truck, all the hunting gear I could ask for, and the freedom to not have to work for a chain store/fast food. Not claiming to be rolling in the dough, Im a drop in the ocean when it comes to lawncare around here, my goal for next year is to bump it up to $15k gross.
Its cool to play the age card, just don't lump me in with the rest of my lazy "gimme" attitude peers, because you couldn't be farther off.
Why pick a fight out of nothing? My daddy? How many guys do you know that registered a business with their local city and county at 17 years old? Honestly, there are still kids out there who work for most of what they have. My parents do me great, but I work for the majority of my stuff, and am damn proud of it. Ive been mowin yards for 8 years now, its bought mea truck, all the hunting gear I could ask for, and the freedom to not have to work for a chain store/fast food. Not claiming to be rolling in the dough, Im a drop in the ocean when it comes to lawncare around here, my goal for next year is to bump it up to $15k gross.
Its cool to play the age card, just don't lump me in with the rest of my lazy "gimme" attitude peers, because you couldn't be farther off.
However, that's impresseive to hear. That's also coming from someone your age.
I work for all my hunting gear and all my "toys". I love my job, I work at an archery shop. I have had handouts though, and I'm grateful for it. I don't depend on it though.
I love the age card too
How many 20 year old Mail Men do you guys know?
[8D]