tc customer service
02-10-2010, 02:42 PM
#1
Fork Horn
Thread Starter
Join Date: Jan 2009
Posts: 476
tc customer service
Couldn't find the thread that someone started comparing knight and tc customer service so sorry for that, I would've posted it there... but...I can say one thing, so far I am not impressed at all by TC service. I sent them an email about the rust I encountered in the bone collector barrel over two weeks ago and finally got a response back today. It was worthless response. It didn't address really any of my question. I hope I never have a real issue b/c if I do, I will be nervous about how they handle it.
02-10-2010, 02:48 PM
#3
Fork Horn
Thread Starter
Join Date: Jan 2009
Posts: 476
They said to use Tc bore cleaner followed by 3 dry patches followed by reg. gun oil inside and out...and that is all they said....I should copy and paste my questions and their answer quick....
They must think I am stupid or something.
They must think I am stupid or something.
02-10-2010, 02:54 PM
#4
Fork Horn
Thread Starter
Join Date: Jan 2009
Posts: 476
We recommend using T17 bore solvent, 2-3 patches to dry then using standard gun oil inside and out side of the barrel. The Weather Shield is to protect against rusting or pitting during moist elements. Thank you and have a nice day.
Dear Customer Service:
I am the owner of a new TC Triumph Bone Collector. I love the gun, except for one thing, the inside of the barrel. I have 3 muzzleloaders and never have had a rust issue in them. I clean my guns to perfection and each time I have shot this gun, I clean it to a shine. A week later I check it and sure enough there are rust pits/spots in the gun.
What good is Weathershield if its only on the outside?
Do you have any suggestions for a cleaner/lube after cleaning to try?
Do you have an all stainless barrel available for this gun?
Thanks for your time,
Josh Salisbury
Minnesota
Dear Customer Service:
I am the owner of a new TC Triumph Bone Collector. I love the gun, except for one thing, the inside of the barrel. I have 3 muzzleloaders and never have had a rust issue in them. I clean my guns to perfection and each time I have shot this gun, I clean it to a shine. A week later I check it and sure enough there are rust pits/spots in the gun.
What good is Weathershield if its only on the outside?
Do you have any suggestions for a cleaner/lube after cleaning to try?
Do you have an all stainless barrel available for this gun?
Thanks for your time,
Josh Salisbury
Minnesota
02-10-2010, 04:09 PM
#5
Fork Horn
Join Date: Oct 2009
Posts: 194
I have been reading several horror stories concerning T/C's customer service. It is too bad that a good company has turned sour! Could it be due to the change of hands to Smith and Wesson?
In fact, I own several T/C products that were purchased and serviced prior to the buyout. One time, during the course of a household move, my TCR'83 had its buttstock gouged. I don't know how it happened as it was still in the box that came with the gun when I purchased it. I could only imagine the movers opening the box and dropping the rifle????? In either case the moving company was set to pay for the damage. So I contacted T/C and explained the situation. I was instructed to package the gun and send it back to them and for the mere price of $150 they would make the repairs. So I packaged the gun and included a message with what had happened along with the check stapled to it and placed it in the box. I sent the box on a Friday via UPS. By Friday of the next week my wife called me at work to tell me my gun had returned. All day I could only think of what could have gone wrong and why it had come back so soon!!!
When I got home and opened the box I could not believe my eyes!! Not only had T/C replaced the original wood stock with some awesome figured wood they also converted my gun to handle the magnum calibers!! Further, my letter and my check were inside with a short hand written message on the back side that read "Hope you enjoy your gun"!!!!!! From that day on I have always preached the good word of T/C!
However, it seems that day may have passed!
In fact, I own several T/C products that were purchased and serviced prior to the buyout. One time, during the course of a household move, my TCR'83 had its buttstock gouged. I don't know how it happened as it was still in the box that came with the gun when I purchased it. I could only imagine the movers opening the box and dropping the rifle????? In either case the moving company was set to pay for the damage. So I contacted T/C and explained the situation. I was instructed to package the gun and send it back to them and for the mere price of $150 they would make the repairs. So I packaged the gun and included a message with what had happened along with the check stapled to it and placed it in the box. I sent the box on a Friday via UPS. By Friday of the next week my wife called me at work to tell me my gun had returned. All day I could only think of what could have gone wrong and why it had come back so soon!!!
When I got home and opened the box I could not believe my eyes!! Not only had T/C replaced the original wood stock with some awesome figured wood they also converted my gun to handle the magnum calibers!! Further, my letter and my check were inside with a short hand written message on the back side that read "Hope you enjoy your gun"!!!!!! From that day on I have always preached the good word of T/C!
However, it seems that day may have passed!
02-10-2010, 04:11 PM
#6
Dominant Buck
Join Date: Feb 2003
Location: Wisconsin
Posts: 21,193
mnprohunter... prior to the rust issue, what were you doing to protect the bore of the rifle. Lets say you cleaned it free of fouling. Now before you put it away, what did you do?
While I do not use the T/C 17 I do use alcohol, then dry patch the barrel and then apply Montana Extreme Gun Oil. I was checking my barrels today, and none of them show a hint of any rust after setting for some, up to two months.
While I do not use the T/C 17 I do use alcohol, then dry patch the barrel and then apply Montana Extreme Gun Oil. I was checking my barrels today, and none of them show a hint of any rust after setting for some, up to two months.
02-10-2010, 04:33 PM
#7
Boone & Crockett
Join Date: Apr 2007
Location: River Ridge, LA (Suburb of New Orleans)
Posts: 10,917
Well prohunter, they did answer two of your three questions. The recommendation to clean the bore with their product and then protect the barrel with gun oil seems reasonable to me. The response about weathershield's purpose is factual, though they might have explained why it's not applied inside the bore. Don't know why they didn't answer your third question. We all know the answer is "no, the Bone Collector isn't available in stainless", but why not send the email back to them again and repeat the question. It would be interesting to see how they respond.
02-10-2010, 04:44 PM
#8
Nontypical Buck
Join Date: Feb 2003
Location: Moravia NY USA
Posts: 2,164
Do you have an all stainless barrel available for this gun?
There is no reason for any bore to rust if cleaned and protected with appropriate products.
02-10-2010, 04:50 PM
#10
Banned
Join Date: Dec 2008
Location: Boncarbo,Colorado
Posts: 9,186
i was close. they told him to use some type of cleaning patch of theirs 
try tried having me send in a rifle because the open sights were adjusted out all the way. They wanted to replace the barrel on it. Heck no, much better to just buy a new set of aftermarket sights than to get an replacement barrel that may not shoot as well.
try tried having me send in a rifle because the open sights were adjusted out all the way. They wanted to replace the barrel on it. Heck no, much better to just buy a new set of aftermarket sights than to get an replacement barrel that may not shoot as well.