Involuntary Customer Service Test - Update #3
02-21-2009, 08:19 AM
#1
Boone & Crockett
Thread Starter
Join Date: Apr 2007
Location: River Ridge, LA (Suburb of New Orleans)
Posts: 10,917
Involuntary Customer Service Test - Update #3
From the LYMAN website:
Status:
2/12/09 - Mailed receiver assembly to Dixon Muzzleloading with letter via USPS. Cost (with insurance) $21.42.
2/17/09 - Tracking report "Delivered 2.45 p.m."
2/21/09 - Received letterfrom Dixon stating:
UPDATED 4/15/09
2/22/09 - I used the "Contact Us" e-mail form on the Lyman web site torecommendthe web page be corrected.
3/11/09 - Checked Lyman web site. It still says to send Mustangs to Dixon.
3/11/09 - Used my regular e-mail system to send Lyman Customer Service another note about the web page error.
3/25/09 - Checked Lyman web site. Mustangs are no longer listed with theguns to send to Dixon for repair.
4/15/09 -Still have not heard anything from Lyman. Called their toll free customer service number. After taking my name and address the nice lady says "I don't see
any record of us receivingthat. It shows you ordered a breech plug in January as the last transaction." Then she says "hold on, let me check something".
After a few minutes she comes back on the lineand says "OK, we have your Mustang receiver. It was logged in under Dixon's name rather than yours, but
I know it's yours because it has a tag with your name and address attachedto the trigger guard." I say "yeah, I put that tag on it. I also included a letter
about the broken firing pin and asking that the trigger pull be addressed. It has the worst trigger pullof any gun I've ever owned" She says "yes, theMustang
has a heavy pull." Then she says "nothing has been done with it yet. I don't think we have the parts for it. Butthe technicianthat has it is at lunch right now. Let
me check with him when he gets back, and I'll call you with an update."
4/15/09 - The customer service lady called back after about thirty minutes. "Good news" she says "we have the parts for your gun and the technician is working on it now.You should have itback in a few weeks."
The only good thing about all of this is that she didn't say anything about a repair charge, so maybe there won't be any even though the gun is a year out of warranty.
UPDATED 05/23/09.
5/23/09 - Well, the Mustang's receiver arrived back from Lyman today - only three months and twelve days from the day I mailed it off(great response time there Lyman
).
What's good:The firing pin mechanism is fixed and they evidently did the trigger job I asked for because the creep is gone andthe triggerbreaks crisplyat what I judge to be around
three pounds.
Also, they did not bill me for the repair.
What's not good: The dang sliding tangsafety no longer works. [:@] Operating the top lever to break open the action is supposed to automatically kick the slide safety into the safe position.
Itdoes not do that now. If I put in the the "safe" position manually and pull the trigger, the gun will still fire. I am PISSED!!!
Lyman Muzzleloaders For factory warranty service or repairs, please direct your Lyman muzzleloader as follows: Great Plains Rifle, Trade Rifle, Deerstalker Rifle, Plains Pistol, Mustang Breakaway™ 209 Magnum Rifle
Dixon Muzzleloading
9952 Kunkels Mill Road
Kempton, PA 19529
(610) 756-6271
Dixon Muzzleloading
9952 Kunkels Mill Road
Kempton, PA 19529
(610) 756-6271
Status:
2/12/09 - Mailed receiver assembly to Dixon Muzzleloading with letter via USPS. Cost (with insurance) $21.42.
2/17/09 - Tracking report "Delivered 2.45 p.m."
2/21/09 - Received letterfrom Dixon stating:
"Dixon does not work on Mustang - Only side lock guns. Book is a printed error. Am sending action on to Lyman. Lyman will return to you. Date shipped 2/18/09".
2/22/09 - I used the "Contact Us" e-mail form on the Lyman web site torecommendthe web page be corrected.
3/11/09 - Checked Lyman web site. It still says to send Mustangs to Dixon.
3/11/09 - Used my regular e-mail system to send Lyman Customer Service another note about the web page error.
3/25/09 - Checked Lyman web site. Mustangs are no longer listed with theguns to send to Dixon for repair.
4/15/09 -Still have not heard anything from Lyman. Called their toll free customer service number. After taking my name and address the nice lady says "I don't see
any record of us receivingthat. It shows you ordered a breech plug in January as the last transaction." Then she says "hold on, let me check something".
After a few minutes she comes back on the lineand says "OK, we have your Mustang receiver. It was logged in under Dixon's name rather than yours, but
I know it's yours because it has a tag with your name and address attachedto the trigger guard." I say "yeah, I put that tag on it. I also included a letter
about the broken firing pin and asking that the trigger pull be addressed. It has the worst trigger pullof any gun I've ever owned" She says "yes, theMustang
has a heavy pull." Then she says "nothing has been done with it yet. I don't think we have the parts for it. Butthe technicianthat has it is at lunch right now. Let
me check with him when he gets back, and I'll call you with an update."
4/15/09 - The customer service lady called back after about thirty minutes. "Good news" she says "we have the parts for your gun and the technician is working on it now.You should have itback in a few weeks."
The only good thing about all of this is that she didn't say anything about a repair charge, so maybe there won't be any even though the gun is a year out of warranty.
UPDATED 05/23/09.
5/23/09 - Well, the Mustang's receiver arrived back from Lyman today - only three months and twelve days from the day I mailed it off(great response time there Lyman
).What's good:The firing pin mechanism is fixed and they evidently did the trigger job I asked for because the creep is gone andthe triggerbreaks crisplyat what I judge to be around
three pounds.
Also, they did not bill me for the repair.What's not good: The dang sliding tangsafety no longer works. [:@] Operating the top lever to break open the action is supposed to automatically kick the slide safety into the safe position.
Itdoes not do that now. If I put in the the "safe" position manually and pull the trigger, the gun will still fire. I am PISSED!!!
02-21-2009, 12:55 PM
#7
Join Date: Feb 2003
Location: Peach Grove Kentucky
Posts: 106
RE: Involuntary Customer Service Test - Update #1
Ouch...
Might turn out to be no big deal (& hope that's the case), but I can see where you wouldn't have a warm fuzzy feeling at this point. That's a helluva printing error.
Might turn out to be no big deal (& hope that's the case), but I can see where you wouldn't have a warm fuzzy feeling at this point. That's a helluva printing error.
