I purchased my TC black diamond last December used from a local sporting goods store. It is in great shape with the exception of the receiver end cap. It looks like somebody had it on too tight and then used too small a screwdriver to try to get it off. Well I called TC this morning and said I would like to order one. The representative said she would just send me one free of charge. I was sure surprised. Well, I just thought I would let everyone know about it since customer service like that is so rare these days.
Art
PS I have only been putting that cap on finger tight. I don't know why it would have to be any tighter than that

how the heck did you get to actually talk to someone? Ive left 4 messages this past week and still no return call! Im going to try again now and see. I have 2 rifles that need repair.

I just called the number in my manual and had to wait about 4 or 5 minutes. Maybe us Minnesotans get special service.
Art

I called the other day and asked for the screws and spring that hold the rear sight on a Renegade. The woman told me no problem she would mail it right out to me... free of charge. T/C has always been excellent when it comes to customer service.

woohoo! Got through on my 3ed phone call. Lady that answered the phone, not only sounded hot, but she told me to send the rifle in and they'd repair it for free. I'll send the new englander along with the other to get a new barrel.

Sounded hot? Have you considered counseling? I am glad you got through and had such a nice phone conversation... for free too. (just kidding you)

He told his counselor she sounded hot too. She kicked him off the couch.