mo bowhuntr. i had 3 pins break on me. 2 happened when i was hunting,and then 1 broke when i was just practicing. i emailed them and told them that i did not know if it was me or a bad batch of pins. to make a long story short. they emailed me back saying the replacement pins were in the mail.no fuss or anything. their costumer service i thought ,was hard to beat.