TerryM--I would hate to think so, but the Owner's daughter did mention and I qoute."This is what happens when we have to ship to Canada"--(unquote). She could have meant the complications, shipping charges--anything.
However, my concern was 'QUALITY CONTROL' of a product APPLE ARCHERY is vending. WHY and HOW can a Laser Light with obvious snags slip through Quality control and make its way to the consumer.
IF-- on the other hand, Apple Archery isn't testing their products individually, because of whatever the reason, volumes or whatever--then they should at LEAST honor the cost of the shipping charges, etc, when a faulty product gets into the hands of their customers.
I would think this is the correct thing to do!!!
The consumer should NOT be held liable for a product he/she never got a chance to test, neither see, when purchasing items via the internet.
The company handling the product should be responsible.

Today--all I wanted was HELP--and that's why I called Apple Archery.
I just wanted to get my laser light working the way it should, instead of having to fiddle with the switch several times before the light comes on.
I never called Apple Archery to argue or to be embarrassed--I wanted my laser light to work properly.
I could NOT believe the way I was handled, I NEVER yelled, swore, or raised my voice--God be my judge. The owner's daughter obviously has SERIOUS PROBLEMS in dealing with CUSTOMERS!!
It's a SHAME to see what customer service has come to in this day and age. On the other hand, I must also add that I have been treated fairly by many other companies, unfortunately today I came across an individual who happens to be the owner's daughter who couldn't care less for their customer. Sad, very sad indeed.
I am truely hurt, humiliated and this has really bothered me.
It seems unbelievable, I am still at a lost to understand this type of attitude.
Sorry for the long thread--just wanted you guys to know the company you may one day have to deal with.