You know when you purchase item's from these companies you expect to be taken care of ,espeacially when the company has a name as large as APPLE.I'm sure I'd feel the very same in this situation as you do Keith .I have been thinking of getting a shop press and a arrow cutoff saw.But when I'm paying the buck's I expect to be treated accordingly and if I have to send it back for what ever reason i would expect them to come good for some part of of the transporting .Sure i might understand that they have a policy,that you have to return it , but this is their product and I expect them to honour their product .I know all to well what it cost's to have item's sent across the border and it's definetly not cheap.I'm sure if I were you I would contact them 1 more time but speak with the owner and if this doesn't change thing's then I'd return it and buy your product elsewhere .But I also know a couple guy's who've been speaking of buying their product's and I'll mention this post to them and just maybe they'll reconsider ,and check out other option's . I'd definetly be ticked and I'm sure I'd let it be known as well.

nubo