Dear Sir/Madame,

APPLE ARCHERY PRODUCTS.

I had the most UNPLEASANT experience in talking to 'the Owner's daughter today, Courtney, about a Laser Axle Alignment tool I bought from you on January 12th, 2005.
The tool appears to have a problem turning the laser light on.

I asked if it was possible, seeing that I'm all the way here in Canada, for them to send me a 'switch' so I can see if this is the problem.
I was told that these units come complete and that parts are not available.
I was told to send the light back, they will check to see what the problem was, and have it repaired or replaced--but all the charges related to this, will be MY RESPONSIBILITY.

I could NOT believe this is what the OWNERS DAUGHTER--'Courtney' was saying.
I question her about this policy and she then accused me "OF BEING RUDE".
Is this for REAL---??
A CUSTOMER takes time to CALL Apple Archery for HELP--and this is what he comes up with.

She DOES NOT belong in this position and I'm going to let this be KNOWN to ALL my archery associates and friends.
I've owned your Apple Bow Press along with many other tools under your brand.

I will NEVER for the rest of my LIFE--buy anything from Apple Archery again.

I will be returning this light for repairs as soon as possible.
I'm requesting to assist with the duties when re-entering Canada, that your company declares the product as 'WARRANTY REPAIR" .

I will be mentioning this HORRIBLE experience on ARCHERY TALK and the HUNTING NET Forums.
This is the WORSE experience I've ever been exposed to in all my life--so much so, that I CANNOT believe it has happened.
This woman does NOT BELONG in that position--worse yet---she the OWNERS daughter.
Something should be done about her ATTITUDE!!!