Bry, that's why I don't make blanket statements that "this proshop is better than that" or anything else. I do know that there are people in "proshops" that aren't that astute and the same goes for "boxstores". And then some are better than others. It's just a fact of life. Most places employ people with at least a general knowledge of bows and bowhunting. It's the ones who have 3D and target shooters (generally staff or co-op shooters) in them that shine. These guys usually KNOW how to set up equipment and attend to some of the smaller details. It's the attention to detail that makes the difference.

In our store, we sell a guy a bow and accessories. Mount everything. Almost all rests are set for centershot using a laser. Set nocking points using a level. Small details. Then we like to get the person on our range (up to 35 yards indoors) and at least do some rough tuning and sighting for 20 yards. I personally like to show new people some ideas on form such as hand/grip orientation. And I'm a real bitch when it comes to getting drawlength close. Anyway, all this may take upwards of 2 hours for that one customer---one on one til the sale is complete. I even do this stuff on my time off so it's mainly a hobby for me. I NEED A RAISE.

A couple of the other guys are pretty good, too. Not quite as picky as I, but I wouldn't be afraid to let them work on my equipment. And I am picky.

And if you got a problem with the boys at your store then I might suggest you tactfully mention it to one of the managers. They are pretty good at stressing customer service and relations.