I think this is creating a mountain out of a molehill. Everyone has the right to their own opinion. I dont think it was a dollar issue and more of a communication breakdown than anything. I dont think that outsiders know all the true inner details, and as a business owner, I think Josh took the appropriate action. I know if I feel I was screwed I will go direct to the horses mouth, usually people who answer phones dont have the athority to change orders and refund on the spot. I know if I have a special order of something I make sure I know the facts and all bits and pieces before i even give my credit card out.

I really admire Josh for his integrity to come on and try to make things right, when he had no idea of the bashing behind his back.

I think the bad communiction started at (on my initial email I specified a head to be pinguard and pins) I would have sent him the piguard and pins as well.

It is hard to handle issues with a low man on the Totem pole....... always go for the upper guys that have the Clout........ JMHO...