ORIGINAL: gregvisser
Hi Josh - good to see you in the forums btw!
I very much doubt that Spot Hogg makes a living by slipping extra charges in to their customers. Spot Hogg makes a good product - as I mentioned before, I ended up buying the sight somewhere else anyway.
I can agree with you that it was a misunderstanding. These things happen. What I was upset about was the way it was handled by Spot Hogg. Firstly, warning bells came on when I saw the charge come through on my credit card. I had no idea pins were not included and nowhere is this reflected in the correspondence. The only numbers we talked were $24 + shipping. Surely a flag should've come up somewhere in your system and someone could've flicked me an email to see if I was still in at $69?
Fine - this did not happen. And I am fully aware of the dealer protection program (most manufacturers do this) - but should one blindly follow this rule when things go wrong? I just didn't get that 'Spot Hogg will go an extra mile for you' feeling. I got the 'Spot Hogg will not undersell the dealer, no matter what' feeling. Had you offered to go 50/50 with me on the pins I would've probably gone for this - even if this would've cost me $53 vs a complete sight for $59 (at most archery dealers). Instead my score card looks like this:
Greg: -$25 (shipping both ways), no sight. Spot Hogg: 0.
I checked my credit card and Spot Hogg refunded me the full amount for the sight head, but nothing for the shipping as was promised (and even mentioned in your post!). Oh well, I guess just another misunderstanding....
Greg
You are ABSOLUTELY right to be unsatisfied. All they had to do was say, yes there was a error what can we do to make it right and then did it. Instead they gave you the run around to minimize their responsibility. They are not out a big goose egg though. If they would have taken care of the problem quickly you would have been on here singing there praises and people like me would look for their products, but people like me won't. There are plenty of good sights out there.
I know what I'm talking about. The business I own and run has brought in for every dollar spent to rectify a problem thousands of dollars. In my opinion for SH to come on this forum and defend itself is appalling.