ORIGINAL: Steve F.in MD
I have also always had excellent service from TC. They have replaced parts for free that I lost through carelessness and which I full expected to pay for when I called them. I currently have four TC firearms.
Roundball, if you don't mind me asking, what do you do for TC?
Sorry...no affilitation with T/C Arms what-so-ever...I don't do a thing in the world that everybody on this board (or in the country, world, etc) can't do. I buy their rifles, I buy their products to use in/with those rifles, I use them exactly as advertised, I use their lifetime warranty when I need to, I shoot targets on Saturdays year round, shoot deer in the fall...that's it...I retired from one company after 30 years, working with another company for 10 years now.
I've used T/C Arms rifles and products for 15+ years, have come to know a couple people there (over the phone) and believe in establishing relationships with a couple of contacts like that, so I always ask for them.
They're just people like you and me and they appreciate a compliment for a job well done occasionally...doesn't take much effort to pop off a "thank you memo" to their boss if they've done something really good, etc...I've always had good service from them, so I show my appreciation, give them good word-of-mouth advertising...would do it for any company.