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Old 01-21-2005 | 02:46 PM
  #4  
bugs11
 
Joined: Sep 2003
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Default RE: Thompson/Center Service = Superb!

Hate to rain on the parade, but...

I had a scope base hole strip out on a brand new Omega last year. Called and talked to a T/C service guy (guy #1) he said sent it in, we’ll fix it right away. So I do. Three weeks later I call T/C and talk to a different service guy (guy #2), he says my gun won’t be fixed for another four weeks. Hmmm... guy # 1 said you’d fix it right away. Guy # 2 says I don’t know who you talked to but all returned guns get in line. Hmmm... let me talk to your boss. Boss says we’ll get your gun fixed and out in the next couple days. Excellent. An Omega barrel assembly shows up shows up a week later, everything looks good until I see there’s no trigger. The trigger was broken off. No broken off trigger in the box, so the barrel assembly was shipped from the T/C with a broken off trigger. Hmmm... looks to me like T/C service guy grabbed a previously returned barrel assembly (one with a broken trigger) and shipped it to me.

Back on the phone to talk to T/C service Boss, more shipping charges and another 10 days and I have a serviceable, fully functioning Omega barrel assembly.
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