yep i called them and they told me they wont do anything because its probably frizzen wear....told them i tried numerous flints and made sure its all clean and oil free and it doesnt spark reliably and wehn it does its slow ignition....someone here told me to tell them a bunch of stuff to get it updated....it worked fine......but i fixed it myself.....and it goes off like a champ.....barely noticably....FABOOM!!!!! love that sound.......love the smoke clouds......cant wait for monday!