I have had the same type of experience with Scott Archery.I needed a replacement strap for my release and thay shipped it to me without me having to pay first.They said just send them a check when I received the replacement.I thought that was really good of them.I will be using one of their releases as long as I shoot a bow,really impressed with the customer service that I recived from them.Glad to hear of another company that will go the extra mile for one of their customers.