Hello- I've never made a post like this before but I feel it's necessary to make people aware of the absolutely terrible service I experienced with Bushnell optics. Several years ago I purchased a Bushnell Sentry spotting scope. I realize this was not an expensive scope but I only planned on using it for the yearly sight in trips to the range prior to hunting season. When it wasn't in use I stored it in it's original box and needless so say I did not abuse it. After approximately 4 years (like 10 times to the range) the focus ring broke. I sent the scope back to Bushnell along with my receipt, my lifetime warranty card and a check for $10.00 for return shipping. After a month I received a letter from Bushnell which stated my scope was NOT covered for repair because "it was broke". This is no joke. I contacted Bushnell and the customer rep told me too bad but my scope wasn't covered (he basically reread me what the repair letter said). He did offer to sell me another Sentry scope for about $100.00. I then told him I didn't want to waste another $100.00 plus dollars on a piece of garbage. I asked him throw my scope away and not cash my $10.00 check. To add insult to injury the rep told me they had already cashed my check and their policy was to return all non repaired scopes. I realized this post is long winded but everyone should think twice before purchasing a Bushnell product.