well I have had three of them and they were all junk. The first one wouldnt pick up movement, so I exchanged it, the second wouldnt load film much like yours, and the third took about five rolls of film, and quit taking pics.I took it back today, and they didnt have any other brand, they tried to get me to take another, but I exchanged it for some other hunting stuff I needed,, Hope you have better luck with yours