My CS experience with Bushnell. I had a pair of their insta focus binoculars that one lens went out of focus. I sent them back and a week later I had a brand new pair no questions asked.
It sucks been their with Nikon and will never own a nikon sporting optic again because of my problems with their product and CS. Even though I am sure I was an exception as I have heard guys rave about Nikon but my experience has soured me to the point of I refuse to buy their product.
Ditto with Nikon, I had a pair of the binos that went bad and they waned to charge me to repair them stating abuse. I had them less than 2 years and did not even use them 2 full seasons. They also wanted me to produce an original receipt, and a warranty registration card. ( I had the warranty card but not the receipt.) I often wonder if this had any influence on their decision.