I have heard it go both ways with Bushnell. Personally I haven't had any problems with their stuff. However last fall a guy in our elk crew had the same spotting scope as you go sour - blurred. Sent it back and received a letter stating it was due to abuse not workmanship so therefore no warranty. Well being it wasn't abuse he was not very happy and it has marred his opinion of their products. On the flip side a buddy dropped his rifle on the eye piece breaking it almost clean off, it wasn't a top end scope and he never gave it much thought just replaced it. However he sent it in anyway and low n behold he received a replacement at no charge. Needless to say he is very pleased with their CS.

It sucks been their with Nikon and will never own a nikon sporting optic again because of my problems with their product and CS. Even though I am sure I was an exception as I have heard guys rave about Nikon but my experience has soured me to the point of I refuse to buy their product.