Very Poor Customer Service. I've had good luck with my Bushnell products. I've had their spotting scope since 1970 no problems. Had a 3-9x 32 Banner on my 6mm from 1968 until 1998, gave that scope to my son he used it on his 06 till he got a new scope (an Aetek) now that 36 year old scope sits on my grandson's 30-30.